Update the priority of an SRM incident

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • If the priority of an incident should be changed, you can manually update it to reflect its new criticality.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. Select Reliability Tasks Reliability tasks icon. from the left navigation pane.
    3. Select the Incidents tab.
    4. In the Incident list view, select a Priority value from the list menu.
      • 1 - Critical
      • 2 - High
      • 3 - Moderate
      • 4 - Low
      • 5 - Planning (default)
    5. Select OK.
      The new priority is reflected in the incident list view and incident header and form field.