Define criticality for application services

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • For each application service, select a criticality level that reflects how important it is to your organization operations.

    Before you begin

    Determine how important the application service is to your organization.

    Role required: sm_admin

    About this task

    Typically, you might assign high criticality to application services, which impact your customer base or sales revenue, while giving low criticality to internal application services causing minor inconvenience to organization employees. For example, you could set high criticality for an application service that supports sales functionality using the organization web site. An application service that provides internal printing for the organization employees could receive low criticality.

    You can also use a criticality value to define recovery strategies.
    Figure 1. Criticality levels displayed in Operator Workspace page

    Criticality levels as displayed on the Operator Workspace page

    Procedure

    1. In the classic environment, perform the following steps:
      1. Navigate to All > Service Mapping > Home.
        The Home page displays only information on application services that Service Mapping can discover or already discovered. The Home page does not display information on application services that are created manually or using the API.
      2. Click View Your Services on the Completed tile.
      3. Select the relevant application service.
      4. Click Additional Info.
      5. Select the appropriate option from the Business criticality list.
      6. Click Update.
    2. Alternatively, perform the following steps in the Agent Workspace UI:
      1. Navigate to Agent Workspace > Agent Workspace Home.
      2. Click Lists in the left pane.
      3. Navigate to Services > All Services.
        The list of services displays services in Operational status.
      4. Select the relevant application service.
      5. Click the Open Preview icon.

        Open Preview icon next to the selected application service.

        The Details pane opens on the right.

      6. Select the appropriate option from the Business criticality list.
      7. Click Update.