Service Mapping Workspace
Summarize
Summary of Service Mapping Workspace
The Service Mapping Workspace provides a centralized dashboard for accessing Service Mapping statistics, enabling users to create new services or monitor and update existing resources effectively. Navigate to Workspaces > Service Mapping for access to the home page.
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Key Features
- User Dashboard: Use the smadmin access to view the readiness dashboard, ensuring Machine Learning (ML) readiness prior to mapping application services.
- Automated Service Suggestions: Assess application service candidates and create new services or enhance existing ones using suggestions generated through machine learning.
- Indicators:
- Mapped Application Services: View previously mapped services along with their operational status and business criticality.
- ML-powered Candidates: Access a list of application service candidates identified by machine learning to aid in service creation.
- Mapped Servers: Check the number of servers linked to application services and their operational details.
- Reports:
- Unmapped Servers: A bar report displaying unmapped servers associated with application service candidates, facilitating the creation of new services.
- Service Maps by Operation Type: A bar report categorizing mapped services by operation type.
- Service Maps by Creation Method: A pie report depicting mapped services based on their creation method.
- Service Maps by Criticality: A bar report showing mapped services categorized by criticality level.
- Data Management: Update and refresh information displayed on the dashboard.
Key Outcomes
By utilizing the Service Mapping Workspace, customers can efficiently create and manage application services, ensure ML readiness for optimal service mapping, and access valuable insights through various reports. This enhances operational efficiency and supports informed decision-making regarding service management.
Access the Service Mapping statistics in one location. Use the information displayed in the dashboard to create new services or analyze, monitor, and update existing resources and services.
Access the Service Mapping home page
Navigate to .
Use cases
| User | Dashboard use |
|---|---|
sm_admin |
|
Indicators
- Mapped application services
- The number of application services previously mapped. Select to view specific information about these services such as operational status and business criticality.
- ML-powered candidates
- The number of application service candidates identified using machine learning. Select to access the Automated Service Suggestions feature.
- Mapped servers
- The number of servers currently linked to an application service. Select to view information such as operational status and owner.
Reports
| Title | Type | Source table | Description |
|---|---|---|---|
| Unmapped servers | Bar report
|
A bar report that presents unmapped servers which have been matched to an application service candidate and those servers with no candidate. Select Unmapped servers with candidate to view servers you can use to create a new application service. For more information, see Create an application service for unmapped servers. |
|
Service maps by operation type |
Bar report  |
cmdb_ci_service_discovered |
A bar report that presents the mapped application services grouped by operation type. |
| Service maps by creation method | Pie report  |
cmdb_ci_service_discovered | A pie report that presents the mapped application services grouped by creation method. |
| Service maps by criticality | Bar report |
cmdb_ci_service_discovered | A bar report that presents the mapped application services grouped by the level of criticality. |
Additional components
- Populate data
- Select to update the data and refresh the information shown on this page.
- Search for server
- To locate a specific server, begin typing in this field and select Search. Select the name of the server for more detailed information.
Application service readiness dashboard
Select the icon for the application service readiness dashboard.
Use this to ensure you have enabled Predictive Intelligence, to verify Machine Learning readiness, and to confirm that your data has been trained.
For more information about application readiness, see Application service readiness dashboard in configurable workspace