Install the Service Reliability Management application

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Install the SRM application and several supporting applications.

    Before you begin

    Subscriptions required: ITSM Professional and ITOM Operator Professional subscriptions.

    Note:
    Data visualizations store app v24.1.8 is also required. See Data visualizations in the ServiceNow Store to install the app.

    To create and manage alert automations, install the Alert automation application available upon request in the ServiceNow Store.

    Role required: admin

    About this task

    Roles and demo data are installed with SRM. The demo data includes templates that speed up implementation and help users to understand and use it SRM quickly.

    Procedure

    1. Navigate to All > Service Operations Workspace > Overview.
    2. From the Service Operations Management card, select Install.
    3. In the pop-up window, select Start Install.
      You are taken to the ServiceNow Store portal.
    4. Complete any steps necessary.
      Note:
      • If any dependencies are showing up in red on the app store listing, select the row to open the dependent app and install it. If you already have the dependent app and it is still showing up in red, you can get or reopt it as needed.
      • Demo data comprises the sample records that describe application features for the common use cases. Demo data is loaded when you first install the application on a development or test instance.
      Following installation, the Service Operations Management card can be used to configure SRM.