Now Assist for IT Operations Management (ITOM)
Summarize
Summary of Now Assist for IT Operations Management (ITOM)
The ServiceNow® Now Assist for IT Operations Management (ITOM) application enables users to analyze alerts in Event Management by providing a human-readable summary and technical details for effective investigation. This tool leverages generative AI capabilities to enhance alert analysis.
Show less
Key Features
- Alert Analysis: Supports tag-based, rule-based, and Log Analytics alert groups, focusing on detailed analysis of parent alerts for other types.
- Generative AI: Uses AI to assist in interpreting alerts, enhancing operational efficiency.
- Configuration: Users can configure the application to tailor it to their specific operational needs.
Key Outcomes
By utilizing Now Assist for ITOM, customers can expect improved alert handling, quicker insights into operations, and enhanced decision-making processes. However, it is crucial to note that the application is not suitable for critical security alerts and requires oversight due to potential inaccuracies in AI-generated outputs.
Data processing involves transferring information to a centralized ServiceNow environment, governed by strict internal policies. Customers have the option to opt-out of data collection for future improvements.
Use the ServiceNow® Now Assist for IT Operations Management (ITOM) application to analyze alerts in Event Management. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.
Get started
|
Configure |
Use |
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
Dependencies
For a list of Now Assist for IT Operations Management (ITOM) plugin dependencies, see Applications installed with Now Assist for ITOM.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.