ITOM Cloud Accelerate

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of ITOM Cloud Accelerate

    ITOM Cloud Accelerate, previously known as Cloud Governance, streamlines cloud automation throughout the cloud adoption journey. It simplifies application migration by providing tools for assessment, planning, and resource migration tracking, enhancing operational efficiency from Day 0 to Day 2.

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    Key Features

    • Cloud Services Catalog: Access and manage cloud resources through a user-friendly interface. Publish offerings and oversee their lifecycle.
    • Cloud Migration Assessment: Plan and track the migration of IT resources to cloud platforms using dashboards that visualize resource data.
    • Cloud Configuration Governance: Ensure compliance by checking cloud resource configurations against established policies and employ remediation workflows for any violations.
    • Cloud Action Library: Utilize pre-built actions and subflows to interact with cloud resources effectively.

    Key Outcomes

    By implementing ITOM Cloud Accelerate, organizations can enhance cloud governance, automate operations, and ensure compliance with predefined standards. The licensing model is based on the CI count managed by the various applications, preventing duplication in reporting. For implementation, features are available as separate applications in the ServiceNow Store, and guided setup assists in configuring IT Operations Management applications efficiently.

    Cloud Governance is now re-branded as ServiceNow® ITOM Cloud Accelerate. While product name references are being updated, you might come across occasional references to their old names, to maintain context or existing functionality. ITOM Cloud Accelerate workflows streamline cloud automation across the cloud adoption journey via self-service catalogs and controlled workflows. It expedites application migration by facilitating assessment, planning, and resource migration tracking.

    Features of ITOM Cloud Accelerate

    ITOM Cloud Accelerate enables organizations to validate their cloud assets against predefined standards and correct any deviations.

    Figure 1. ITOM Cloud Accelerate
    Infographic for cloud transformation journey with ITOM Cloud Accelerate.

    These automated processes empower businesses to quicken their journey towards cloud transformation by automating operations on Day 0, Day 1, and Day 2. It offers the following features:

    Cloud Services Catalog
    Use the ServiceNow® Cloud Services Catalog app for simplified, assisted, and featured interface to access cloud resources. You can also publish cloud offerings to a catalog and manage the usage and life cycle of those resources.
    Cloud Migration Assessment
    Use the ServiceNow® Cloud Migration Assessment application to plan, organize, and track the process of relocating your enterprise IT resources and workloads to cloud platforms. Analyze the IT resources using dashboards that visualize and summarize information on resources by different categories.
    Cloud Configuration Governance
    Use the ServiceNow® Cloud Configuration Governance application to check the configuration settings of cloud resources in your organization against a set of policies to identify violations. After identifying the violation, use remediation workflows to mitigate them.
    Cloud Action Library
    Use the ready-to-use actions and subflows of the ServiceNow® Cloud Action Library application to interact with the cloud resources of the organization. ServiceNow® ITOM Cloud Accelerate features, such as Cloud Configuration Governance, use these actions to operate.

    ITOM Cloud Accelerate licensing

    The ServiceNow AI Platform® uses a licensing method where your organization is billed for using ITOM Cloud Accelerate. The ServiceNow Product Documentation doesn't provide information on prices, packaging, or other details determined by your organization customer contract. For general information about licensing and subscriptions, see ITOM/OT SU Licensing and subscriptions.

    Deploying ITOM Cloud Accelerate

    ITOM Cloud Accelerate features are available as separate apps on ServiceNow Store.

    For licensing purposes, the ITOM Cloud Accelerate license provides the CI count for CIs managed and monitored by Cloud Migration Assessment, Cloud Configuration Governance, or Cloud Action Library. If different ITOM Cloud Accelerate features report the same CIs as their resources, the CI count is manipulated to remove the duplication.

    Using guided setup to implement IT Operations Management applications

    IT Operations Management Guided Setup provides a sequence of tasks that help you configure IT Operations Management applications on your ServiceNow instance. To open IT Operations Management guided setup, navigate to Guided Setup > ITOM Guided Setup. For more information about using the guided setup interface, see Using guided setup.