View incidents related to alert CIs using the mobile app

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • View a list of incidents opened for the CI of an alert. Use this information to determine the source of issues in your Event Management environment.

    Before you begin

    Role required: evt_mgmt_user

    Procedure

    1. Open the mobile app and select Event Management.
      The home page appears:

      Mobile alerts and services list

    2. Slide an alert to the right and tap Maint on the left side of the alert.
      The Top Priority Alerts screen appears. The alert is set to the Maintenance state and displays with both a blue indicator in the left margin and diagonal lines running through the alert. After refreshing the page, this alert no longer appears in the list of alerts.
      Top priority alert.
    3. Select an individual alert.
    4. Tap Related list and select CI Incidents.
      A list of the CIs of the alert that have related open incidents appears.