Install Agent Client Collector on Windows using ITOM Cloud Services

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Install Agent Client Collector on a Windows machine without a MID Server by using ITOM Cloud Services. When you send information through the cloud, you enable the MID Server to be used for more persistent resources.

    Before you begin

    Install the ITOM Cloud Services plugin.

    Create an agent registration key, as described in Configure an agent registration key.

    Role required: agent_client_collector_admin

    About this task

    For details on working with Cloud Services, see DEX Architecture.

    Procedure

    1. Retrieve the publicly accessible gateway URL, based on your location:
      • AMER (Americas): itomcnc-prod-gateway.amer.sncapps.service-now.com:443
      • EMEA (Europe): itomcnc-prod-gateway.emea.sncapps.service-now.com:443
      • APAC (Asia Pacific): itomcnc-prod-gateway.apac.sncapps.service-now.com:443
    2. On the Windows server where the agent is installed, enter the following command: 
      msiexec /i <msi_file_path> /quiet /qn /norestart CONNECT_WITHOUT_MID="true" ACC_CNC="<gateway_endpoint>" REGISTRATION_KEY="<registration_key>" INSTANCE_URL="https://<instance_url>"
    3. The following table shows the parameter values in the command.
      Table 1. Command-line parameter values
      Parameter Value
      CONNECT_WITHOUT_MID Specify true to enable ITOM Cloud Services (true). If you don't specify a value, the regular MID Server websocket installation is invoked.

      For details on configuring a websocket on the MID Server, see Configure the websocket server on the MID Server.
      ACC_CNC Public gateway endpoint for Agent Client Collector that you can specify.
      REGISTRATION_KEY Active and valid agent registration key for the agent to communicate with.
      INSTANCE_URL ServiceNow instance that the agent is registering with.