View repeated alerts using the mobile app

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Repeated alerts on the same CI have the same source and severity level. Check whether the issues tracked by your alert on your mobile device occur multiple times. Use this information to determine the urgency level of the alerts and prioritize how to handle them.

    Before you begin

    Role required: evt_mgmt_user

    Procedure

    1. Open the mobile app and select Event Management.
      The home page appears:

      Mobile alerts and services list

    2. Slide an alert to the right and tap Maint on the left side of the alert.
      The Top Priority Alerts screen appears. The alert is set to the Maintenance state and displays with both a blue indicator in the left margin and diagonal lines running through the alert. After refreshing the page, this alert no longer appears in the list of alerts.
      Top priority alert.
    3. Select an individual alert.
    4. Tap on Related list and select Repeated Alerts.
      A list is displayed containing the alerts with the same source and severity as the selected alert.