Update the severity of an SRM alert

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • If the severity of an alert should be changed, you can manually update it to reflect its new criticality.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. Select Reliability Tasks Reliability tasks icon. from the left navigation pane.
    3. You have two options.
      OptionDescription
      Option Description
      In the alert list view
      1. Double-click the Severity field for the alert and reclassify from the list menu. Click OK.
      2. Select one or more alerts using the check box to the left of the alert, and clickEdit in the list view header.

        Scroll down to the value you want to edit and select from a menu, enter the appropriate text or check a box.

        Click Update.

        Note:
        If you bulk select alerts, the change applies to all the alerts selected. For assignments, team members are notified according to their notification preferences.
      In the alert form Select a new Severity value from the list menu.

      Click Save.
      For value choices see SRM alert workspace.
      The new severity is displayed in the alert and the alert list view.