Operational Technology

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Operational Technology

    ServiceNow® for Operational Technology enables organizations to streamline industrial operations, enhance productivity, and maximize uptime on the production floor through digital workflows. It provides a comprehensive and contextual view of operational technology (OT) systems, allowing manufacturers to secure, monitor, and manage their environments efficiently. This solution replaces manual and legacy processes with a modern approach that integrates OT systems with production processes and digital workflows.

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    Key Features

    • Improved Visibility: Gain a complete, contextual view of OT systems to maintain security and operational continuity.
    • Digital Workflows: Connect OT systems seamlessly to production processes and workflows, enhancing operational efficiency.
    • Vulnerability Management: Centralize event and threat assessment, prioritization, and response to protect critical industrial systems.
    • Workforce Enablement: Build low-code/no-code applications for collaborative monitoring, troubleshooting, problem-solving, and situational analysis, empowering factory workers and operational teams.
    • Operational Mapping: Use digital maps to visualize equipment dependencies and industrial processes, facilitating faster and easier impact assessment and management.

    Applications and Configuration

    The solution includes several applications that support key OT functions:

    • Operational Technology Manager
    • Industrial Process Manager
    • Operational Technology Vulnerability Response
    • Operational Technology Incident Management
    • Operational Technology Change Management
    • Operational Technology Knowledge Management
    • Operational Technology Request Management
    • Industrial Workspace for Operational Technology

    Customers can configure these applications based on their operational needs using provided guides and demos. The solution also integrates with Common Service Data Model (CSDM) tables to ensure data consistency.

    Important Notes

    • The Operational Technology Management solution is not supported on Now Mobile®.
    • For the latest updates and release details, customers should refer to the ServiceNow Store – Operational Technology release notes.

    Benefits to Customers

    By implementing ServiceNow Operational Technology, organizations can expect to improve operational resilience, reduce downtime, enhance security posture, and empower their workforce with collaborative tools. The solution simplifies complex industrial environments by providing a unified platform for monitoring, managing vulnerabilities, and responding to incidents and changes.

    Use ServiceNow® for Operational Technology to help your organization streamline operations, boost productivity, and maximize your Operational Technology uptime on the production floor through digital workflows.

    Operational Technology overview

    Watch an overview about Operational Technology and the ServiceNow Operational Technology Management solution.

    Figure 1. Benefits in Operational Technology, Core Operations, and empowering Factory Workers
    Overview explanation of benefits in Operational Technology, Core Operations, and empowering factory workers.

    Maximize your uptime and build operational resilience with ServiceNow Operational Technology Management

    Before industry Operational Technology, manufacturers depended on manual processes and legacy knowledge to maintain their environments. They found it challenging to get a complete view of their environments and to secure, monitor, and manage it all. With the ServiceNow Operational Technology Management solution, your industrial organization can now get a complete and contextual view of your operational technology systems. With this view, you can keep your systems secure, running, and connected to production processes and digital workflows. You can also enable your organization to assess, prioritize, and respond to events and threats.

    Figure 2. Equipment model dependency view

    Equipment model dependency view.
    By using a digital map, your organization can gain greater visibility of the industrial operations processes, systems, and relationships. With this map, you can manage and assess your potential production impacts easier and faster.
    Note:
    The Operational Technology Management solution isn't supported on Now Mobile®.
    Improve visibilityImprove visibility. Get a complete and contextual view of your Operational Technology systems, so that you can keep your systems secure and running.
    Digital workflowsDigital workflows. Connect your Operational Technology systems to production processes and digital workflows.
    Vulnerability managementVulnerability management. See everything in one place, so that you can assess, prioritize, and respond to events and threats.

    Equip your workforce

    Build low-code and no-code applications so that your employees can do collaborative monitoring, extended troubleshooting, problem-solving, and in-depth situational analysis.

    See the solution brief for details.

    Get started

    Applications