---
sourceDocument: Xanadu Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/operational-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Create an Operational Technology system service

# Create an Operational Technology system service {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Create an Operational Technology (OT) system service to model a distributed control system (DCS) and all of its related components, such as control modules and programming logic controls (PLCs).

## About this task

You can create an OT system service in the following locations:

* ServiceNow AI Platform in the OT Systems list
* Industrial Industrial Workspace list view
{#create-ot-system-service__ul_lnb_t3x_vbc}

## Before you begin

Role required: admin

## Procedure

1. If you want to create an OT system service on the ServiceNow AI Platform, complete these actions:  
   1. Navigate to AllOperational Technology (OT)OT Systems.
   2. Select New.
   3. On the form, fill in the following fields.{#create-ot-system-service__table_ihy_lkx_vbc__entry__2}

      | Field | Description |
      |-|-|
      | Display name | Used to populate the display name of the OT system service. |
      | Name | Host name of the OT system service. |
      | ISA entity site | ISA entity site that the OT system service belongs to. |
      | Manufacturer | Name of the manufacturer of the OT system service. |
      | Model number | Manufacturer's model number for the OT system service. |
      | Short description | Brief description of the OT system service. |
      | Details ||
      | Owned by | Name of the primary owner of the OT system service. |
      | Managed by | Name of the primary manager of the OT system service. |
      | Business criticality | Measure of how critical, or important, the system service is. Examples: * High or Most critical * Medium or somewhat critical * Low or Less critical * None or not critical {#create-ot-system-service__ul_jhy_lkx_vbc} |
      | Support Group | Name of the primary support group for the OT system service. |
      | Managed By Group | Name of the group that manages the OT system service. |
      | Operational status | Status of the system service. |
      [Table 1. OT System Service Form]

      {#create-ot-system-service__table_ihy_lkx_vbc}
   4. Select Submit.
   {#create-ot-system-service__ol_dn1_x3x_vbc}
2. If you want to create an OT system service in the Industrial Workspace list view, complete these actions:  
   1. Navigate to AllIndustrial Workspace.
   2. Select the List (![List icon]()) icon.
   3. Under the Operational Technology (OT) module, select the OT Systems list.
   4. Select New.
   5. On the form, fill in the following fields.{#create-ot-system-service__table_mdh_njx_vbc__entry__2}

      | Field | Description |
      |-|-|
      | Display name | Used to populate the display name of the OT system service. |
      | Name | Host name of the OT system service. |
      | ISA entity site | ISA entity site that the OT system service belongs to. |
      | Manufacturer | Name of the manufacturer of the OT system service. |
      | Model number | Manufacturer's model number for the OT system service. |
      | Short description | Brief description of the OT system service. |
      | Details ||
      | Owned by | Name of the primary owner of the OT system service. |
      | Managed by | Name of the primary manager of the OT system service. |
      | Business criticality | Measure of how critical, or important, the system service is. Examples: * High or Most critical * Medium or somewhat critical * Low or Less critical * None or not critical {#create-ot-system-service__ul_v1f_pcw_wtb} |
      | Support Group | Name of the primary support group for the OT system service. |
      | Managed By Group | Name of the group that manages the OT system service. |
      | Operational status | Status of the system service. |
      [Table 2. OT System Service Form]

      {#create-ot-system-service__table_mdh_njx_vbc}
   6. Select Save.
   {#create-ot-system-service__ol_qww_x3x_vbc}

## What to do next

Now you can add OT devices to the system service. For more information, see [Add a device to an Operational Technology system service](https://servicenow-prod.fluidtopics.net/S2Z5VIONoFiBkgAQX_F_WA "Add an Operational Technology (OT) device to an OT system service to create a relationship between the equipment model entity that the device belongs to and the OT system service.").

*[\>]: and then