---
sourceDocument: Xanadu Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/operational-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Report a knowledge gap from an OT incident record

# Report a knowledge gap from an OT incident record {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Report a knowledge gap from an Operational Technology (OT) incident if you can't find relevant knowledge articles about the incident.

## Before you begin

Role required: sn_ot_incident_read

## Procedure

1. Navigate to AllIndustrial Workspace.
2. In the list view under the OT Incident module, open one of the available lists.
3. Select the incident record that you want to report a knowledge gap for.
4. Select the More actions icon (![More actions icon]()) to expand the menu.
5. Select Report Knowledge Gap.
6. On the form, fill in the Description field with a summary of the knowledge gap.  
   Note:  
   The Topic field automatically fills with the name of the incident record. If needed, you can change this field.
7. Select Submit.

## Result

The knowledge gap is reported and a feedback task is created.

## What to do next

You can view the feedback task under the Knowledge Gaps related list in the incident record.

To assign feedback tasks to the correct user or user group, see [Assign feedback tasks](https://servicenow-prod.fluidtopics.net/BQ1K4kZ0~uqSX0k16bOEOg "Assign feedback tasks to a user to help make sure that the feedback task is addressed and the related knowledge article is updated.").

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