---
sourceDocument: Xanadu Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/operational-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Create a fulfillment flow for an Operational Technology request

# Create a fulfillment flow for an Operational Technology request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a fulfillment flow with catalog tasks in Workflow Studio for your catalog item as needed to fulfill an Operational Technology (OT) request.

## Before you begin

Role required: admin

## About this task

You can link a fulfillment flow to your catalog item. Fulfillment flows trigger catalog task creation and notifications when another user submits an OT request.

## Procedure

1. Navigate to AllProcess AutomationFlow Designer.
2. Select the Flows button.
3. In the New drop-down, select Flow.
4. On the Properties form, fill out the fields.  
   For more information about the Properties form, see [Create a flow in Workflow Studio](https://www.servicenow.com/docs/access?context=create-flow&version=xanadu&pubname=xanadu-build-workflows&ft:locale=en-US).
5. Select Build Flow.
6. Add a trigger to your flow.  
   For more information, see [Create a flow in Workflow Studio](https://www.servicenow.com/docs/access?context=create-flow&version=xanadu&pubname=xanadu-build-workflows&ft:locale=en-US).
7. Add actions, flows, subflows, or glow logic.  
   For more information, see [Create a flow in Workflow Studio](https://www.servicenow.com/docs/access?context=create-flow&version=xanadu&pubname=xanadu-build-workflows&ft:locale=en-US).
8. Select Save.

## Result

Workflow Studio saves a draft of the flow, trigger, and actions for the fulfillment flow. You can now choose the fulfillment flow and apply it to a catalog item.

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