---
sourceDocument: Xanadu Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/operational-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Create an incident state model

# Create an incident state model {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an Operational Technology (OT) incident state model for your sites. By using an incident state model, you can manage the life cycle of the related incidents.

## Before you begin

* Set the application scope to Operational Technology Incident Management.
* Role required: admin
{#create-ot-incident-site-state-model__ul_rmb_zpn_vvb}

## About this task

By using state management, you can configure a state model for OT incident sites and their incident life cycles. You can create one model per site.

For more information about state management and state models, see [State Management](https://www.servicenow.com/docs/access?context=state-model&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).

For more information about the incident life cycles, see [Operational Technology Incident Management](https://servicenow-prod.fluidtopics.net/hcPkjLyF~EqEQ9vGOjknBQ "Operational Technology Incident Management enables engineers to quickly resolve Operational Technology (OT) device and production process issues.").

## Procedure

1. Navigate to AllState ManagementState Models.
2. Select the OT Incident: Default Flow model.
3. Set the Condition.
4. In the State Transitions Context menu, configure the State Transition records as required.  
   For example, if you want to edit the Enter Condition field of the In Progress state record, select the state record, add your changes, and select Update.
5. Select Update.

## Result

Now, the state model accurately describes the expected record workflow through the life cycle of the incident record.

*[\>]: and then