Default settings of the Operational Technology Unified Map experience
Summarize
Summary of Default settings of the Operational Technology Unified Map experience
The Operational Technology (OT) Unified Map experience allows ServiceNow administrators to customize default settings that affect all users. These settings are managed through the Industrial Workspace Config Identifier, a configuration element within the configuration identifiers framework that controls workspace-related configurations. This enables organizations to tailor the OT Unified Map's behavior and appearance to better fit their operational needs.
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Key Features
- Industrial Workspace Config Identifier: Accessible via the system list, this record holds the default configuration properties for the OT Unified Map experience. If specific properties or table-driven configurations are not set, the system falls back on these default values.
- Workspace Config Properties: Key properties include limits on map search nodes and filter levels, as well as endpoint deduplication fields. These influence map performance and filtering behavior.
- Node Map Profiles: Profiles can be configured per CI class to define default map filters and orientation. They determine which map layers are visible for a given configuration item, enhancing the visualization of service mapping and other relationships, especially when no filter preset is applied.
- Node Map References: Allows creation of connections between CIs from different classes on the map, even when no direct relationship exists, improving situational awareness.
- Node Map Related Items: Configures categories of related items (such as active incidents or problems) visible in the contextual side panel for CIs, aiding in faster issue identification and resolution.
- Operational Life Cycle Modes: Defines which operational states of CIs qualify them to appear on the Unified Maps, ensuring map relevance and accuracy.
- Table Attributes: Each CI class has extended properties shown in the Unified Map Attributes panel. Many classes come preconfigured, but administrators can modify or extend these globally to meet specific needs.
Key Outcomes
By modifying these default settings, ServiceNow customers can:
- Customize the OT Unified Map experience to align with organizational workflows and visibility requirements.
- Control the performance and filtering parameters of the map to optimize user experience.
- Enhance the visualization of CI relationships and operational status for better decision-making.
- Ensure that relevant operational states and related items are clearly presented to users, improving situational awareness and response times.
- Adapt the attributes displayed per CI class, tailoring the information shown to the needs of different operational teams.
You can modify the default settings available for the Operational Technology (OT) Unified Map experience.
With the admin role, you can modify the default settings of the Industrial Workspace Config Identifier available with the OT Unified Map experience. A configuration identifier, or config identifier, is a configuration element within the configuration identifiers framework. A config identifier contains settings and table-driven configurations used in a UX application such as a workspace.
If a property isn't set or if there are no entries in the table-driven configuration, look-up uses the values in the default configuration identifier instead. For more information about the configuration identifiers framework, see Configuration identifiers framework.
To access the Industrial Workspace Config Identifier record, navigate to All, and in the filter bar, enter sn_cmdb_ws_config_identifier.list. Then select Industrial Workspace Config Identifier.
sn_cmdb_ws_config_property.list and are assigned to the default
configuration identifier.- unifiedmap.map_search.max_nodes
- unifiedmap.map_search_filter.default_levels
- unifiedmap.map_search_filter.max_levels
- unifiedmap.map_search_filter.endpoint_deduplication_fields
You can configure profiles that set default map filters and default map orientation for a class. For example, to show the service-mapping data for the Mapped Application Service class.
These class profiles help in identifying which layers are shown on the Unified Map for a given configuration item (CI) node. Class profiles are applied when no filter preset is used with the current map. This application typically occurs when you initially load a map without a filter preset, or when you set the filter preset to the default view.
With class profiles, you can only configure the Layer category in the filter panel.
Map references enable connections on the map between CIs from two classes that aren't connected by a relationship.
You can use the Related Items module in the Unified Map to set the related items categories that appear for CIs, such as active incidents and active problems. When you select the Related Items module, related items are grouped by categories in the contextual side panel.
You can specify the operational states that CIs must have for them to be included in the Unified Maps.
Each class has a unique set of extended properties that appear in the Unified Map Attributes panel for a CI. Many common classes are preconfigured with these properties. You can modify the default settings and globally configure extended properties for additional classes.