---
sourceDocument: Xanadu Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/operational-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Change email notifications

# Change email notifications {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Use email notifications to alert users when an Operational Technology (OT) change request or a change task is updated.
The notifications for OT change requests and change tasks are listed in the following tables.{#change-email-notifications__table_n1f_vgd_mzb__entry__4}

| Name | When to send | Who receives it | What it contains |
|-|-|-|-|
| Change assigned to me | When the Assigned to field changes and is not empty | User who's assigned the change | Subject: \<Change request #\> notification Body: Short Description: \<Short description\> Click here to view Change Request: \<URL to the change request\> Site: \<Site name\> OT Device: \<OT device\> Equipment Model Entity: \<Equipment model entity\> Description: \<Description\> |
| Change assigned to my group | When the Assignment group field changes and is not empty | Assignment group | Subject: \<Change request #\> has been assigned to group \<assignment group\> Body: Short Description: \<Short description\> Click here to view Change Request: \<URL to the change request\> Site: \<Site name\> OT Device: \<OT device\> Equipment Model Entity: \<Equipment model entity\> Description: \<description\> |
| Change commented | When the change request is commented | * Requested By * Watch list {#change-email-notifications__ul_sxl_rng_szb} | Subject: \<Change request #\> comments added Body: Short description: \<Short description\> Click here to view Change Request: \<URL to the change request\> Comments: \<Comments added to the change request\> |
| Change worknoted | When a work note is added to the change request. | * Work note list * Assigned to * Assignment group {#change-email-notifications__ul_ffz_rng_szb} | Subject: \<Change request #\> work notes added Body: Short description: \<Short description\> Click here to view Change Request: \<URL to change request\> Work Notes: \<Work notes added to change request\> |
| Change approved | When the change request is approved | * Assigned to * Assignment group {#change-email-notifications__ul_izr_sng_szb} | Subject: \<Change request #\> has been approved Body: Short Description: \<Short description\> Click here to view \<URL to change request\> Description: \<Description\> |
| Change rejected | When the change request is rejected | * Assigned to * Assignment group {#change-email-notifications__ul_tl3_5ng_szb} | Subject: \<Change request #\> has been rejected Body: Short Description: \<Short description\> Click here to view \<URL to change request\> Description: \<Description\> |
| Change on hold | When the change request is put on hold | Requested By | Subject: \<Change request #\> has been put on hold Body: Hello \<user who created change request\>, The \<Change request #\> you requested has been put on hold. The reason for the request being put on hold is: \<Reason for change request being put on hold\> Click here to view your change request: \<URL to change request\> |
| Change off hold | When the change request is taken off hold | Requested By | Subject: \<Change request #\> has been taken off hold Body: Hello \<user who created change request\>, The \<Change request #\> you requested has been taken off hold and is in the \<Updated state field\> state. Click here to view your change request: \<URL to change request\> |
[Table 1. OT change request email notifications]

{#change-email-notifications__table_n1f_vgd_mzb}{#change-email-notifications__table_cdj_cpg_szb__entry__4}

| Name | When to send | Who receives it | What it contains |
|-|-|-|-|
| Change task assigned to me | When the Assigned to field changes and is not empty | Person who is assigned the change task | Subject: \<Change task #\> notification -- \<Short description\> Body: Short Description: \<Short description\> Click here to view Change Task: \<URL to change task\> Site: \<Site name\> OT Device: \<OT device\> Equipment Model Entity: \<Equipment model entity\> Description: \<Description\> |
| Change task assigned to my group | When the Assignment group field changes and is not empty | Assignment group | Subject: Subject: \<Change task #\> notification -- \<Short description\> Body: Short Description: \<Short description\> Click here to view Change Task: \<URL to change task\> Site: \<Site name\> OT Device: \<OT device\> Equipment Model Entity: \<Equipment model entity\> Description: \<Description\> |
| Change task worknoted | When a work note is added to the change task | * Work note list * Assigned to * Assignment group {#change-email-notifications__ul_flg_5pg_szb} | Subject: \<Change task #\> work notes added -- \<Short description\> Body: Short description: \<Short description\> Click here to view Change Task: \<URL to change task\> Work Notes: \<Work notes added to change task\> |
[Table 2. OT change task email notifications]

{#change-email-notifications__table_cdj_cpg_szb}