--- sourceDocument: Xanadu Operational Technology Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/operational-technology Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Operational Technology Management ft:clusterId : - optm bundleId : - optm workflow : - Technology --- # Install Operational Technology Incident Management # Install Operational Technology Incident Management {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read You can install the Operational Technology Incident Management application (sn_ot_inc_mgmt) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed. ## Before you begin * Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186). * Operational Technology Incident Management requires the following plugins. Ensure that these plugins are activated before you install Operational Technology Incident Management. Required ServiceNow plugins : CMDB CI Class Models (sn_cmdb_ci_class) : The CMDB CI Class Models store app adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships. For more information, see [CMDB CI Class Models store app](https://www.servicenow.com/docs/access?context=cmdb-ci-class-models&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US). : ISA Equipment Model (sn_isa_model) : The data model for ISA-95 equipment model entities and templates. For more information, see [ISA-95 equipment model](https://servicenow-prod.fluidtopics.net/ZwtB8uISAomd_MzlTgn5dQ "The ISA-95 Equipment Model is an industry standard that represents an industrial facility and the production equipment in it. You can describe the Equipment Model entities in your facilities by defining an equipment model template with different levels and level types."). * Operational Technology Incident Management requires either one or both of the following ServiceNow Store applications. Ensure that at least one of these applications is installed before you install Operational Technology Incident Management. Required ServiceNow Store applications : Operational Technology Manager : The Operational Technology Manager application creates the foundational data and relationships that enables your enterprise to use the ServiceNow® Operational Technology solution. Operational Technology Manager supports the use of the Configuration Management Database (CMDB), Service Graph Connectors, and Discovery applications in the ServiceNow AI Platform. For more information, see [Configuring the Operational Technology Manager](https://servicenow-prod.fluidtopics.net/jy70JViA~20dQhDad5bh3Q "Configure the Operational Technology Manager application so that you can create the data foundation for the ServiceNow Operational Technology solution."). : Industrial Process Manager : The Industrial Process Manager application creates the ISA-95 Equipment Model data foundation that is required for the ServiceNow® Industrial solution, enabling you to create your own version of the equipment models in each of your industrial sites. For more information, see [Configuring the Industrial Process Manager](https://servicenow-prod.fluidtopics.net/mMCDVMFr6OIgPTnyNhLfVQ "Configure the Industrial Process Manager application so that you can create the Equipment Model data foundation that is required for the ServiceNow Operational Technology solution."). * Role required: admin {#install-operational-technology-service-management__ul_sw2_nrp_grb} ## About this task The following items are installed with Operational Technology Incident Management: * Plugins * Store applications * Roles and ACLs {#install-operational-technology-service-management__ul_uw2_nrp_grb}For more information about the roles and ACLs installed, see [Components installed with Operational Technology Incident Management](https://servicenow-prod.fluidtopics.net/I2Y4z0QReI0dtm2K0BNJuw "Several types of components may be installed with activation of the Operational Technology Incident Management (sn_ot_inc_mgmt) plugin, including user roles."). Note: For Operational Technology Service Management users with no license for Operational Technology Visibility, note the following: * When you have the latest version of Operational Technology Incident Management installed, Industrial Process Manager is also installed. * When you have the latest version of Operational Technology Change Management installed, Industrial Process Manager is also installed. {#install-operational-technology-service-management__ul_izl_cvq_fcc} You should upgrade to the latest versions so you have access to the Operational Technology Service Management experience. ## Procedure 1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. 2. Find the Operational Technology Incident Management application (sn_ot_inc_mgmt) using the filter criteria and search bar. You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html). 3. In the Application installation dialog box, review the application dependencies. Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed. If any plugins or applications need to be installed, you must install them before you can install Operational Technology Incident Management. {#install-operational-technology-service-management__step-review-dependencies} {#install-operational-technology-service-management__step-review-dependencies} 4. Select Install. {#install-operational-technology-service-management__steps_vw2_nrp_grb} *[\>]: and then