---
sourceDocument: Xanadu Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/operational-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Create a knowledge article in Industrial Workspace

# Create a knowledge article in Industrial
Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a knowledge article in Industrial
Workspace to help cater an article's contents to the needs and solutions not directly related to an Operational Technology (OT) incident.

## Before you begin

Role required: knowledge  
Note:  
You also need the Can contribute access to at least one knowledge base. For more information, see [Create an OT knowledge base](https://servicenow-prod.fluidtopics.net/ftJgnFNEtDOYl5toIkYjcw "Create an Operational Technology (OT) knowledge base to provide a self-service platform for OT knowledge users to store, share, and manage content that is related to OT incidents.").

## Procedure

1. Navigate to AllIndustrial Workspace.
2. In the list view under the Knowledge module, open one of the available lists.
3. Select New.
4. On the form, fill in the fields.  
   {#create-knowledge-base-article-in-industrial-workspace__table_nbq_zsm_bzb__entry__2}

   | Field | Description |
   |-|-|
   | Knowledge base | Knowledge base that the knowledge article should be included in. Note: If you configured the OT knowledge base's visibility correctly, OT users can find the knowledge base in this reference list. |
   | Category | Classification of the knowledge article. |
   | Short description | Brief description of the incident resolution that is used as the knowledge article title. |
   | Article body | Content of the knowledge article that describes any procedures, challenges, and solutions for the incident. |
   | Valid to | Date that the knowledge article is valid until. |
   [Table 1. Knowledge article form]

   {#create-knowledge-base-article-in-industrial-workspace__table_nbq_zsm_bzb}
5. Select Save.  
   The knowledge article is saved as a draft and attached to the parent OT incident.
6. Select Publish.

## Result

The knowledge article is now published in your OT knowledge base.  
Note:  
If you set the Publish workflow field in your OT knowledge base to Knowledge - Approval Publish, the article must be approved before being published.

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