---
sourceDocument: Xanadu Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/operational-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Compose an email from an OT incident record

# Compose an email from an OT incident record {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Compose an email directly in an OT incident record so that you can conveniently update your team and others about the incident.

## Before you begin

Role required: sn_ot_incident_write

## Procedure

1. Navigate to AllIndustrial Workspace.
2. Open the Industrial Workspace list view.
3. In the OT Incidents list module, select one of the available lists.
4. Select the incident record that you want to send an email for.
5. In the incident header, open the menu by selecting the More actions ![More actions UI button.]() button.
6. Select Compose Email.
7. On the email template, fill in the form.  
   {#compose-an-email-from-ot-incident-record__table_efp_ptg_szb__entry__2}

   | Field | Description |
   |-|-|
   | To | User or users that you want to send the email to. This field automatically fills in the user in the Assigned to field of the OT incident record. |
   | Subject | Subject of the email. This field automatically fills in the number of the OT incident record and its short description. |
   | Body | Updates that you want to send to a user or users that are related to the OT incident. |
   [Table 1. Email template form]

   {#compose-an-email-from-ot-incident-record__table_efp_ptg_szb}
8. **Optional:** If the email is a response, you can use a response template in the Response Templates field to fill in the email body.
9. **Optional:** To save the email as a draft, select Save as draft.
10. Select Send Email.

## Result

The email is sent to the user or users that you specified in the email template.

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