---
sourceDocument: Xanadu Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/operational-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Install ITOM SU Licensing

# Install
ITOM SU Licensing {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 2, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install or update the ServiceNow®
ITOM SU Licensing \[sn_itom_licensing\] to ensure you use the latest licensing functionality. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [ITOM SU Licensing](https://store.servicenow.com/sn_appstore_store.do#!/store/application/4cce117e53b9301046dfddeeff7b12eb) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
{#install-otm-su-licensing__ul_oyz_jbd_syb}

Role required: admin

## About this task

Prior to Q1 2022, the original licensing mechanism was delivered as part of the family releases. Since then the licensing mechanism is
delivered using ServiceNow®
ITOM SU Licensing on ServiceNow Store. The system automatically installs ServiceNow®
ITOM SU Licensing. You receive notifications when updates for this application are available on ServiceNow Store.  
The following items are installed with ITOM SU Licensing:

* Scheduled jobs
* Tables
{#install-otm-su-licensing__ul_dbm_y41_gtb}

For more information, see [Components installed with ITOM SU Licensing for OTM](https://servicenow-prod.fluidtopics.net/08Raksit8LvOY0OqIQbAVQ "Several types of components are installed with activation of the OTM SU Licensing plugin, including scheduled jobs and tables.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the application (sn_itom_licensing) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Update button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Update.  
   In the Install dialog that is displayed, any dependencies that are installed
   along with your application are listed.
   {#install-otm-su-licensing__step-guyyiug}
{#install-otm-su-licensing__step-guyyiug}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data comprises the sample records that describe application features for the common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Update.
{#install-otm-su-licensing__steps_ebm_y41_gtb}

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