---
sourceDocument: Xanadu Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/operational-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Incident email notifications

# Incident email notifications {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Operational Technology (OT) incident email notifications to alert users when changes are made to an incident.
The notifications are listed in the following table.{#ot-incident-notifications__table_wfl_4ms_bwb__entry__4}

| Notification name | When to send | Who receives it | What it contains |
|-|-|-|-|
| Incident commented | When an extra comment is added | Assigned to, Watch list | Subject: \<Incident #\> - comment added Body: Comment added URL to the incident |
| Incident opened and unassigned | When the Assigned to field changes to empty and Active is true | The one who opened the incident | Subject: \<Incident #\> - is unassigned Body: Please identify someone to work on this incident URL to the incident |
| Incident closed | When the incident is closed | Assignment group | Subject: \<Incident #\> - is closed Body: Resolution Code and Resolution Notes |
| Incident priority changed | When triggered | Assigned to, Assignment group, Watch list | Subject: \<Incident #\> - priority changed Body: New priority: \<priority\> |
| Incident resolved | When the incident state changes to Resolved | Caller, Watch list | Subject: \<Incident #\> - is resolved Body: Resolution Code and Resolution Notes |
| Incident assigned to my group | When the Assignment Group field changes | Assignment group, Watch list | Subject: \<Incident #\> - is assigned to \<assignment group\> Body: Priority, Short description, Description URL to the incident |
| Incident assigned to me | When the Assigned to field changes | Assigned to, Watch list | Subject: \<Incident #\> - is assigned to you Body: Priority, Short description, Description URL to the incident |
| Incident opened for me | When a new incident is created | Caller | Subject: \<Incident #\> - is opened on your request Body: Priority, Short description, Description URL to the incident |
| Incident state changed | When the state of the incident changes | Assigned to, Watch list | Subject: \<Incident #\> - State changed Body: Short description, Old State, New State URL to the incident |
[Table 1. OT incident email notifications]

{#ot-incident-notifications__table_wfl_4ms_bwb}