---
sourceDocument: Xanadu Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/operational-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Explore

# Exploring Operational Technology Knowledge Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Operational Technology Knowledge Management helps you to capture information about your Operational Technology (OT) system in knowledge articles that are related to OT incidents. Your organization can then use these knowledge articles to help your users to access the right information and prevent
miscommunication with your users.

## Operational Technology Knowledge Management overview {#exploring-operational-technology-knowledge-management__section_akp_mcm_bdc}

Watch an overview about the Operational Technology Service Management product suite to learn more about the Operational Technology Knowledge Management.

## Operational Technology Knowledge Management benefits

With Operational Technology Knowledge Management, you can use the following key features:

* Ability to use the existing Knowledge Management ServiceNow AI Platform capabilities with the Operational Technology Management solution.
* Ability to browse all knowledge base articles that are related to an OT incident and to create knowledge articles directly from an incident record.
* Ability to configure an OT knowledge base for knowledge managers and knowledge users.
* Ability to create knowledge articles in the Industrial Workspace.
* Ability to request approvals to publish, edit, retire, or delete a knowledge article.
* Ability to edit existing knowledge articles with updated information.
{#exploring-operational-technology-knowledge-management__ul_nwr_cpm_bzb}