---
sourceDocument: Xanadu Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/operational-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Assign roles to your users

# Assign roles to your users {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Assign roles to your users in the Operational Technology Incident Management application so that you can control their access to the features, capabilities, and data.

## Before you begin

Role required: admin

## About this task

Users with the roles that are listed in the following table can use the Operational Technology Incident Management application.  
Note:  
The OT Incident User \[ot_incident_user\] role is deprecated. For users who are assigned with this role, you can execute the scheduled job "Assign New OT Incident Roles" to assign them with new Operational Technology Incident Management roles. For more information, see [Assign new roles to your users](https://servicenow-prod.fluidtopics.net/2U87l3EXy5tDYvCFwvyanw#assign-new-operational-technology-incident-management-roles "Assign new roles to users who had the OT Incident User [ot_incident_user] role through a scheduled job in the Operational Technology Incident Management application.").
{#assign-operational-technology-incident-management-roles__table_q55_vpq_4nb__entry__2}

| Role | Description |
|-|-|
| OT Incident Admin \[sn_ot_incident_admin\] | Can create, view, delete, and edit OT incident records for any equipment model entities. Users with this role can configure Priority Lookup Rules and OT incident system properties. |
| OT Incident Reader \[sn_ot_incident_read\] | Can only view OT incident records. |
| OT Incident Fulfiller \[sn_ot_incident_write\] | Can create, view, and edit OT incident records. |
[ ]

{#assign-operational-technology-incident-management-roles__table_q55_vpq_4nb}

## Procedure

Assign roles to users or groups by using the ServiceNow AI Platform user administration feature.

| Task | User administration feature |
| Assign a role to a user | See [Assign a role to a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). |
| Assign a role to a group | See [Assign a role to a group](https://www.servicenow.com/docs/access?context=t_AssignRoleToGroup&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). |
|-|-|

{#assign-operational-technology-incident-management-roles__choicetable_s5n_f1k_3qb}

## Assign new roles to your users {#ariaid-title2}

Assign new roles to users who had the OT Incident User \[ot_incident_user\] role through a scheduled job in the Operational Technology Incident Management application.

### Before you begin

* Set the application scope to Operational Technology Incident Management.
* Role required: admin
{#assign-new-operational-technology-incident-management-roles__ul_ehy_1py_fwb}

### About this task

The OT Incident User role \[ot_incident_user\] is deprecated. You can assign new roles to users that had the ot_incident_user role through a scheduled script execution.

### Procedure

1. Navigate to AllSystem DefinitionScheduled Jobs.
2. In the search bar, search for the Assign New OT Incident Roles scheduled job.
3. Start a scheduled job by selecting Execute now.
4. **Optional:** To see the activity log for this scheduled job, navigate to AllSystem LogsSystem LogAll.

### Result

The scheduled job is executed and users are now assigned with the new Operational Technology Incident Management roles.

*[\>]: and then