Key Features

• Distinct OT Change Requests: OT change requests are created when OT devices experience disruptions. These requests are automatically assigned a network type of OT when initiated from the Industrial Workspace, differentiating them from IT changes.
• Separation of IT and OT Changes: The application supports categorizing change requests by network type—IT, OT, or None—allowing clear segregation and tailored handling of changes within your environment.
• Role-Based Use Cases: The tool supports various roles such as remediation owners fixing vulnerabilities, OT technicians managing equipment repairs, and plant heads reviewing and approving changes, facilitating collaboration across operational teams.
• Change Models: Two change models are available:
  • Basic OT Change Model: Includes states New, Plan, Implementation, Closed, and Canceled, focusing on essential change lifecycle steps.
  • Advanced OT Change Model: Extends the process with additional states such as Approve and Post-Implementation Review, including checks like electrical, network, quality, and safety, enhancing control over complex OT changes.

Practical Application for ServiceNow Customers

By implementing Operational Technology Change Management, you can optimize your production processes by systematically managing OT changes with minimal disruption. You gain clear visibility and control over OT device changes, ensure thorough risk and impact assessments, and involve appropriate stakeholders throughout the change lifecycle. This leads to improved reliability, compliance, and safety in your operational technology environment.