Skill inputs and triggers for Now Assist for Operational Technology Service Management (OTSM)
Summarize
Summary of Skill Inputs and Triggers for Now Assist for Operational Technology Service Management (OTSM)
This document provides an overview of the skill inputs and triggers for Now Assist for Operational Technology Service Management (OTSM). Configuring these inputs and triggers allows you to specify how and when certain skills are utilized within the platform.
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Key Features
The key skills detailed include:
- OT Incident Summarization Skill: Utilizes specific inputs to generate incident summaries based on selected tables and fields. This skill is enabled by default for applicable users.
- OT Resolution Notes Generation Skill: Identifies the tables and fields necessary for generating resolution notes for OT incidents. This skill is also turned on by default for relevant roles.
Input Details
For both skills, the following inputs are essential:
- Input Table: OT Incident [snotincident]
- Input Fields: Includes short description, work notes, additional comments, priority, site, equipment model entity, OT device, and OT incident task.
- Input Template States: New, WIP, Resolved, Closed.
Key Outcomes
By configuring these skills, ServiceNow customers can automate the generation of incident summaries and resolution notes, enhancing efficiency in managing Operational Technology incidents. This leads to improved incident handling and resolution processes, ultimately supporting better operational outcomes.
Get a quick overview of the skill inputs and triggers for Now Assist for Operational Technology Service Management (OTSM). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.
Now Assist for OTSM skill input overview
Depending on the selected skill, you can configure the inputs or triggers. These settings determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate an incident summary. A trigger initiates an action, such as when the system generates Operational Technology (OT) resolution notes.
OT incident summarization skill
The OT incident summarization skill includes the inputs that identify the table and fields that are used when an OT incident summary is generated.
The following table lists the inputs for the OT incident summarization skill.
| Input | Description |
|---|---|
| Input table | OT incident [sn_ot_incident] |
| Input fields |
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| Input template states |
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The following table lists the descriptions for the OT incident summarization skill.
| Description | Mandatory for input state |
|---|---|
| Issue |
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| Key Actions Taken |
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| Resolution |
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| OT incident task |
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OT resolution notes generation skill
The OT resolution notes generation skill includes the inputs that identify the table and fields that are used when the resolution notes are generated for an OT incident.
The following table lists the inputs for the resolution notes generation skill.
| Input | Description |
|---|---|
| Input table | OT Incident [sn_ot_incident] |
| Input fields |
|