---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Use

# Using AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After you configure AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM), you can use the feature to contextualize external sources related to an Operational Technology (OT) incident.
* **[Contextualize an external document](https://servicenow-prod.fluidtopics.net/RsVGi1cGHunbv2UQGEWxiA)**   
  With the AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM), contextualize an external document to get an explanation of why the document is relevant to an Operational Technology (OT) incident.