---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Access control for incidents

# Access control for incidents {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
To help separate Operational Technology (OT) and Information Technology (IT) data, only OT users can view OT incidents.
The following table describes the roles and permissions for the users that have the Operational Technology Incident Management roles.{#access-control-ot-incidents__table_hct_4nd_wvb__entry__2}

| Role | Permissions |
|-|-|
| sn_ot_incident_write | Can create, edit, and read OT incidents. |
| sn_ot_incident_read | Can only read OT incidents. |
| sn_ot_incident_admin | Can create, view, edit, and delete incident records for any equipment model entity. |
[ ]

{#access-control-ot-incidents__table_hct_4nd_wvb}

For more information about access control rules, see [Access control rules in application administration apps](https://www.servicenow.com/docs/access?context=ACL-access-checks&version=australia&pubname=australia-application-development&ft:locale=en-US).