---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Operational Technology Unified Map experience in the Industrial Workspace

# Operational Technology Unified Map experience in the Industrial Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Operational Technology (OT) Unified Map available in the Industrial Workspace provides a unified experience to view the relationships between devices and other configuration items (CIs), and view related items, like OT incidents and change requests.

## Unified Map overview {#unified-maps-experience-iw__section_tws_clx_sdc}

The OT Unified Map experience shows a hierarchical map of CIs and their relationships while centered on a selected CI, known as a home node. The experience combines the capabilities of dependency views and service mapping into a
single map experience. The following image shows an example of what the OT Unified Map experience looks like in the Industrial Workspace.

You can access a Unified Map in the following locations in the Industrial Workspace.

* ISA record in the Equipment Model Manager
* OT incident record
* OT change record
{#unified-maps-experience-iw__ul_kp3_vhc_tdc}  
The side panel of the Unified Map lets you view additional information related to the map by selecting the following icons.{#unified-maps-experience-iw__table_clp_yjx_g3c__entry__2}

| Icon | Description |
|-|-|
| Attributes ![]() | Details of the selected node on the map, including the following attributes: * Class * Location * Owned by * Updated * Discovery source * Most recent discovery * Business contact * Life Cycle stage * Operational status * Service classification * Service portfolio * Severity * Traffic based discovery * Version {#unified-maps-experience-iw__ul_zkf_llx_g3c} |
| Application services ![]() | Equipment model entities or devices that comprise the application service. |
| Related items ![]() | Other records related to the selected node. The related items include: * Past OT Changes * Current OT Changes * Planned OT Changes * Active OT Incidents * Active OT Alerts * OT Vulnerable Items {#unified-maps-experience-iw__ul_r3b_kmc_tdc} |
| Changes ![]() | History of changes made to the Unified Map. |
[Table 1. Unified Map panel icons]

{#unified-maps-experience-iw__table_clp_yjx_g3c}

For more information about configuring the OT Unified Maps experience, see [Setting up the Operational Technology Unified Map experience](https://servicenow-prod.fluidtopics.net/mCYHxloqBJJ1WoEPhOFOSQ "Set up the Operational Technology (OT) Unified Map experience in the Industrial Workspace so that your users can access Unified Maps.").

For more information about viewing an OT Unified Map, see [View an Operational Technology Unified Map](https://servicenow-prod.fluidtopics.net/xnLWkthPiBKbzaiA1wJG7w "View an Operational Technology (OT) Unified Map in the Industrial Workspace that displays the relationships between devices and other CIs.").