---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Explore

# AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) feature accesses external sources related to an Operational Technology (OT) incident, and contextualizes how the document is relevant to the incident.

## AI Enhanced Recommended Actions for OTSM overview {#exploring-ai-enhanced-ra-otsm__cf-exploring-parent-overview}

AI Enhanced Recommended Actions for OTSM leverages the external content connector to collect data from an external source. This feature currently supports using Microsoft SharePoint Online as the external source.  
Note:  
The external content connector is part of the existing ServiceNow AI Platform capabilities. For more information about the external content connector, see [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Using the AI Enhanced Recommended Actions for OTSM for your recommended actions {#exploring-ai-enhanced-ra-otsm__section_xdt_wbj_23c}

Contextualize document feature

AI Search fetches the data from the external source. Then AI Enhanced Recommended Actions for OTSM displays the fetched data as search results in the Suggested Actions tab of the
Recommendations panel. You can use the Contextualize document UI action in the Suggested Actions tab to summarize why a fetched document is relevant to your search prompt.

By
default, AI Search uses the short description, description, site, OT device, and equipment model entity field values to display the most relevant external sources for your OT incident. The following image shows an example
of what the Contextualize document UI action looks like in an existing OT incident record in the Industrial Workspace.

## What to explore next {#exploring-ai-enhanced-ra-otsm__cf-exploring-parent-links}

To learn more about configuring and using AI Enhanced Recommended Actions for OTSM, see:

* [Configure AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM)](https://servicenow-prod.fluidtopics.net/~rNw_1fTE25ffEtRONPJ5w "Configure AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) to contextualize external sources related to an Operational Technology (OT) incident.")
* [Contextualize an external document](https://servicenow-prod.fluidtopics.net/RsVGi1cGHunbv2UQGEWxiA "With the AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM), contextualize an external document to get an explanation of why the document is relevant to an Operational Technology (OT) incident.")
{#exploring-ai-enhanced-ra-otsm__ul_nzq_pq2_f3c}