---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Explore

# Exploring Operational Technology Incident Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn more about the Operational Technology Incident Management application.

## Operational Technology Incident Management overview {#exploring-operational-technology-incident-mgt__section_akp_mcm_bdc}

Watch an overview about the Operational Technology Service Management product suite to learn more about the Operational Technology Incident Management application.

## Key features {#exploring-operational-technology-incident-mgt__section_uyj_csy_3xb}

With Operational Technology Incident Management, you can use the following key features.  
* Create OT incidents and drive workflows to quickly restore production processes impacted by OT devices.
* Understand context and impact of OT incidents on production processes.
* Monitor and manage OT incidents separately from IT incidents.
* Assign a separate role for the OT incident fulfiller.
* Improved OT user experience.
* Support for Operational Technology Knowledge Management. For more information, see [Operational Technology Knowledge Management](https://servicenow-prod.fluidtopics.net/tJJRxA9xf4tIC9ZglKNjsw "ServiceNow Operational Technology Knowledge Management can help you collect, organize, and share knowledge about your Operational Technology (OT) system, its devices, and the resolved incidents within your organization.").
{#exploring-operational-technology-incident-mgt__ul_vdn_ksy_3xb}
* **[Operational Technology Incident Management](https://servicenow-prod.fluidtopics.net/7pTW4Qpg6Fd8zDUJIbMPIw)**   
  Operational Technology Incident Management enables engineers to quickly resolve Operational Technology (OT) device and production process issues.
* **[Integrating with Industrial Process Manager](https://servicenow-prod.fluidtopics.net/mNHScixoBcLc1N3Z9WX_nA)**   
  Integrate Operational Technology Incident Management with Industrial Process Manager to report incidents on equipment model entities.
* **[ServiceNow Otto for Operational Technology (OT) Service Management](https://servicenow-prod.fluidtopics.net/BaeS8Nef3eQUu_Mtq5b2Iw)**   
  The ServiceNow Otto for Operational Technology (OT) Service Management application enables teams to summarize OT incident details and generate incident resolution notes to share with other users.