--- sourceDocument: Australia Operational Technology Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology Release : - australia ft:locale : - en-US ft:publication_title : - Australia Operational Technology Management ft:clusterId : - optm bundleId : - optm workflow : - Technology --- # Use # Using Operational Technology Vulnerability Response {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Operational Technology Vulnerability Response The Operational Technology Vulnerability Response (OTVR) application is designed for managing vulnerabilities in operational technology within the Industrial Workspace. After completing initial setup tasks, including the importation of vulnerable items, users can access various tools and dashboards to track and manage vulnerabilities effectively. Show full answer Show less ## Key Features * **OTVR (PA) Dashboard:** This dashboard allows users to monitor the volume, performance, and progress of vulnerable items. Reports can be filtered by assignment group, exploits, risk rating, and state for better insight into vulnerability exposure. * **OT Vulnerability Risk Rollup Dashboard:** Contains tables that display vulnerability risk scores for equipment model entities and OT devices without assigned sites. * **List Menu:** Users can view OT Vulnerable Item records and remediation tasks assigned to them or their groups, including all exception requests. * **Equipment Model Menu:** Enables viewing and creating remediation tasks for OT devices linked to equipment model entities. * **Hardware Vulnerability Assessment:** Manage vulnerability assessments for OT device firmware with tabs for fully matched, partially matched, vulnerable items, ignored assessments, and awaiting normalization. * **Remediation Task Management:** Users can create, defer, split, and view remediation tasks associated with OT vulnerable items. * **Compensating Controls:** Provides alternative security measures when immediate patching of vulnerabilities is not feasible. ## Key Outcomes By utilizing the OTVR application, ServiceNow customers can effectively track and manage vulnerabilities in their operational technology environments. This leads to enhanced security posture, reduced exposure to risks, and improved compliance with safety and regulatory standards. Users can expect a streamlined process for handling vulnerabilities, including the ability to defer tasks and request exceptions when necessary. After you complete all required set up tasks, including importing vulnerable items from a third-party integration, you can use the Operational Technology Vulnerability Response application from the Industrial Workspace. ## Industrial Workspace {#using-oper-tech-vulnerability-response__section_j25_xsx_bsb} To use Operational Technology Vulnerability Response, access the following landing page and menus from the Industrial Workspace. For more information on the Industrial Workspace, see [Industrial Workspace](https://servicenow-prod.fluidtopics.net/g7SsnkWxoFYJCHY5_FuPZg "The Industrial Workspace is a user interface that provides Operational Technology (OT) users with the tools they need to manage their OT data."). ## OTVR (PA) dashboard in the Industrial Workspace {#using-oper-tech-vulnerability-response__section_pdj_qmv_xbc} Use the OTVR (PA) dashboard to track the volume, performance, and progress of your vulnerable items from the initial analysis and detection to the containment, or remediation. You can filter the reports by the assignment group, exploits, risk rating, or state to get insight into your vulnerability exposure and the services that are affected. For more information about the OTVR (PA) dashboard, see [Operational Technology Vulnerability Response (PA) dashboard](https://servicenow-prod.fluidtopics.net/YCY7ZUzyC0AsRhM8x3uLTA "Track the volume, performance, and progress of the Operational Technology (OT) vulnerable items (VIs) from the initial analysis and detection to the containment, or remediation. You can filter the reports by the assignment group, exploits, risk rating, or state to get insight into your vulnerability exposure and the services that are affected.") ## OT Vulnerability Risk Rollup dashboard overview {#using-oper-tech-vulnerability-response__section_sth_wxw_c2c} The Operational Technology (OT) Vulnerability Risk Rollup dashboard contains two tables for your vulnerability risk scores. * Vulnerability risk table for your equipment model entities * Vulnerability risk table for OT devices with no site assigned {#using-oper-tech-vulnerability-response__ul_c44_grl_wdc} ## List menu {#using-oper-tech-vulnerability-response__section_m25_xsx_bsb} Use the List menu to view all OT Vulnerable Item records that you have access to and remediation tasks that have either been assigned to you or to an assignment group that you are a member of. * OT Remediation Tasks * Assigned to me * Assigned to my groups {#using-oper-tech-vulnerability-response__ul_o25_xsx_bsb} * OT Vulnerable Items * Assigned to me * Assigned to my groups * My Exception Requests * All Exceptions Note: The All Exceptions list also shows exceptions with a Rejected state. {#using-oper-tech-vulnerability-response__ul_p25_xsx_bsb} {#using-oper-tech-vulnerability-response__ul_n25_xsx_bsb} Navigate to records under the OT Remediation Tasks or OT Vulnerable Items list menus to get more OT-related context. To view the history of the record, you can view the Activity window in the record where various work notes, comments, and record updates are captured. You can also add new comments or work notes in the Compose window. For more information about remediation tasks, see [Create a remediation task](https://servicenow-prod.fluidtopics.net/JTr_GFPOD6OXuKuyhD3Puw "Create remediation tasks associated with OT devices that are mapped to an equipment model entity."). For more information on how to use the List view in the Industrial Workspace for Operational Technology Vulnerability Response, see [Use the List view in the IT Remediation Workspace](https://www.servicenow.com/docs/access?context=vr-ws-IT-list-view&version=australia&pubname=australia-security-management&ft:locale=en-US). ## Equipment model menu {#using-oper-tech-vulnerability-response__section_q25_xsx_bsb} Use the Equipment Model Manager to view OT vulnerable items, and view and create remediation tasks associated with OT devices that are mapped to an equipment model entity. ## Hardware Vulnerability Assessment {#using-oper-tech-vulnerability-response__section_v2q_thc_tdc} Use the Hardware Vulnerability Assessment menu to view and manage the vulnerabilities assessments that have performed on the firmwares of the OT devices in the inventory. Use the following tabs in the Hardware Vulnerability Assessment menu to view all the assessments records and the vulnerable items that are created automatically: * Fully matched assessments * Partially matched assessments * Vulnerable items * Ignored assessments * Awaiting Normalization {#using-oper-tech-vulnerability-response__ul_f4v_ckc_tdc} * **[View vulnerable items and solutions in the Industrial Workspace](https://servicenow-prod.fluidtopics.net/Qg3WzKn4HWJaIPyXqhjEzg)** View Operational Technology (OT) vulnerable items (VITs) and their respective preferred solutions or all available solutions provided by OT Vulnerability Solution Management in the Industrial Workspace. * **[View vulnerability exceptions in the Industrial Workspace](https://servicenow-prod.fluidtopics.net/z6or0h40fyxx4vawBEW6bg)** You can use request an Operational Technology (OT) Admin to ignore a vulnerable item (VIT) as an exception. * **[Create a remediation task](https://servicenow-prod.fluidtopics.net/JTr_GFPOD6OXuKuyhD3Puw)** Create remediation tasks associated with OT devices that are mapped to an equipment model entity. * **[Select a start time for a remediation task](https://servicenow-prod.fluidtopics.net/1FyGPGw3NvJ7hfKBwCvJLw)** Select an expected start time for an Operational Technology (OT) remediation task by using the time slots in the equipment model entity schedules. * **[Split remediation task](https://servicenow-prod.fluidtopics.net/yCCLg2SPp5h5uiZN6qV4vg)** User can split the Vulnerable items (VIs) from a remediation task record to create a remediation task. * **[View remediation tasks in the Industrial Workspace](https://servicenow-prod.fluidtopics.net/_BhXLBf4_Vb3xVwDbcGFjg)** View the remediation tasks created for the Operational Technology (OT) vulnerable items (VITs) in the Industrial Workspace. * **[Defer a remediation task](https://servicenow-prod.fluidtopics.net/To90C6FDv_wnCj3tJS296w)** Defer a remediation task to create an exception request that you can resolve later. * **[Understanding compensating controls for Operational Technology](https://servicenow-prod.fluidtopics.net/FqdYdiGal7nUviMb5yaUVw)** Compensating controls in OT environments are alternative security measures when risks posed by vulnerabilities can't be patched immediately. **Related topics** * [Vulnerability Response Workspaces](https://www.servicenow.com/docs/access?context=vr-wkspace-overview-v16&version=australia&pubname=australia-security-management&ft:locale=en-US)