Assign roles to your users
Assign roles to your users in the Operational Technology Incident Management application so that you can control their access to the features, capabilities, and data.
Before you begin
Role required: admin or user_admin
About this task
Users with the roles that are listed in the following table can use the Operational Technology Incident Management application.
Note:
The OT Incident User [ot_incident_user] role is deprecated. For users who are assigned with this role, you can execute the scheduled job "Assign New OT
Incident Roles” to assign them with new Operational Technology Incident Management roles. For more information, see Assign new roles to your users.
| Role | Description |
|---|---|
| OT Incident Admin [sn_ot_incident_admin] |
Can create, view, delete, and edit OT incident records for any equipment model entities. Users with this role can configure Priority Lookup Rules and OT incident system properties. |
| OT Incident Reader [sn_ot_incident_read] |
Can only view OT incident records. |
| OT Incident Fulfiller [sn_ot_incident_write] |
Can create, view, and edit OT incident records. |
Procedure
Assign roles to users or groups by using the ServiceNow AI Platform user administration feature.
| Task | User administration feature |
|---|---|
| Assign a role to a user | See Assign a role to a user. |
| Assign a role to a group | See Assign a role to a group. |
Assign new roles to your users
Assign new roles to users who had the OT Incident User [ot_incident_user] role through a scheduled job in the Operational Technology Incident Management application.
Before you begin
- Set the application scope to Operational Technology Incident Management.
- Role required: admin or user_admin
About this task
The OT Incident User role [ot_incident_user] is deprecated. You can assign new roles to users that had the ot_incident_user role through a scheduled script execution.
Procedure
- Navigate to .
- In the search bar, search for the Assign New OT Incident Roles scheduled job.
- Start a scheduled job by selecting Execute now.
- Optional: To see the activity log for this scheduled job, navigate to .
Result
The scheduled job is executed and users are now assigned with the new Operational Technology Incident Management roles.