---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Explore

# Exploring the Employee Center for OT {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Employee Center for Operational Technology (OT) is a central location in the Employee Center where you can submit requests for industrial issues.

## Employee Center for OT overview {#exploring-ot-employee-portal__cf-exploring-parent-overview}

The Employee Center for OT provides you with self-service options to deflect issues, and helps drive productivity and satisfaction by providing simple and immediate access to different resources that can help you manage your OT system. You can use the Employee Center for OT for the following:

* Report an OT incident with an OT incident role
* Search for knowledge articles
{#exploring-ot-employee-portal__ul_xrj_hsg_b3c}  
The Employee Center for OT is available in the existing Employee Center.  
Note:  
For more information about the Employee Center, see [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).
You can access it by navigating to AllSelf-ServiceEmployee Center and selecting the Industrial services tab. The following image shows the Industrial services page accessible from the Employee Center.  
You can access the Employee Center for OT on both the desktop and the Now Mobile app experience. Providing both the desktop and mobile app experience helps different OT personas access the Employee Center for OT no matter their location.  
Note:  
For more information about the Now Mobile app experience, see [Now Mobile app](https://www.servicenow.com/docs/access?context=mobile-employee-experience&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).

## Employee Center for OT features {#exploring-ot-employee-portal__cf-exploring-parent-benefits}

{#exploring-ot-employee-portal__table_a4t_s4g_b3c__entry__2}

| Feature | Description |
|-|-|
| Report an OT incident without an OT incident role | If you're not assigned an OT incident role but still need to report an OT incident, you can do so in real time using the Report OT incident option. |
| Search knowledge articles | If you're looking for additional information, you can search for knowledge articles directly in the Employee Center using keywords. |
[ ]

{#exploring-ot-employee-portal__table_a4t_s4g_b3c}

## What to explore next {#exploring-ot-employee-portal__cf-exploring-parent-links}

To learn more about configuring and using the Employee Center for OT, see:

* [Configuring the Employee Center for OT](https://servicenow-prod.fluidtopics.net/9zARrq1U27eoARvfUNd_Jg "Configure the Employee Center for Operational Technology (OT) so that you and other users can access the options available in the portal.")
* [Report an OT incident in the Employee Center for OT](https://servicenow-prod.fluidtopics.net/u2Bj1a28hoPGcct9McTa9w "If you're not an Operational Technology (OT) incident user and need to report an OT incident, report the incident in the Employee Center for OT.")
{#exploring-ot-employee-portal__ul_wkv_4t1_g3c}

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