---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Explore

# Exploring the Operational Technology Manager {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how you can use the Operational Technology Manager application
to create the foundational data and relationships that enable your enterprise to use the ServiceNow®
Operational Technology solution.

The Operational Technology Manager supports the use of the Configuration Management Database (CMDB), Service Graph Connectors, and Discovery applications in the ServiceNow AI Platform.
* **[Operational Technology Manager (OT) configuration item extension classes](https://servicenow-prod.fluidtopics.net/4ZUWDExHQWuOdv856MLllw)**   
  Operational Technology Manager uses Operational Technology (OT) configuration item (CI) extension classes that extend the CMDB class hierarchy as shown in the following figure.
* **[CMDB CI classes for Operational Technology Manager](https://servicenow-prod.fluidtopics.net/A73CNADeOcZSPBwDJRD27A)**   
  Operational Technology Manager adds these Configuration Management Database (CMDB) configuration item (CI) classes that are part of the CMDB CI Class Models application.
* **[OT device data import and discovery](https://servicenow-prod.fluidtopics.net/Aolzdha1326eKQoVUonsAg)**   
  Multiple methods are available for uploading your existing Operational Technology device data into the ServiceNow AI Platform.
* **[Differences between OT and standard IT networks](https://servicenow-prod.fluidtopics.net/5_dooZRAHmVzx5Krz7B6ww)**   
  There are differences in how the Configuration Management Database (CMDB) handles the devices located in Operational Technology networks and those in standard Information Technology (IT) networks.
* **[Operational Technology (OT) Manager Foundation](https://servicenow-prod.fluidtopics.net/avdrqvx6DBmwmfjnh21IBg)**   
  The Operational Technology (OT) Manager Foundation plugin uses generative AI to help streamline processes in the Industrial Workspace related to your OT device data. You can search for OT devices with the OT Configuration Management Database (CMDB) search feature and use an agentic workflow to automate the OT device import process.
* **[Enhanced Access Control for Operational Technology](https://servicenow-prod.fluidtopics.net/6hAq2Z266reO5ULvI4_eUw)**   
  Enhanced Access Control for Operational Technology (OT) implements data filters, deny unless access control rules (ACLs), and ACL query rules to help promote system security.
* **[Viewing your installed Operational Technology applications](https://servicenow-prod.fluidtopics.net/GqyoCnKuVMcKhgQgvtF3YQ)**   
  You can view the Operational Technology (OT) applications that you have installed on your instance for better visibility of how you can use the Operational Technology Management solution.