---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Configure

# Configuring the Employee Center for OT {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Employee Center for Operational Technology (OT) so that you and other users can access the options available in the portal.

## Configuration overview {#configuring-ot-employee-portal__cf-config-parent-checklist}

1. To access the Industrial services page, assign the cmdb_ot_viewer role.

   Users must be assigned the cmdb_ot_viewer role to access the Industrial services tab
   of the Employee Center and successfully submit a request.

   For more information about how to assign roles, see [Assign a role to a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
2. Install and configure the Operational Technology Incident Management.

   Install and configure the Operational Technology Incident Management application needed to use the Report an incident request.

   For more information about installing and configuring the application, see [Configuring Operational Technology Incident Management](https://servicenow-prod.fluidtopics.net/0pXCzb~GlY0oojS4_uUDrA "Configure the Operational Technology Incident Management application so that you can create the data foundation for the ServiceNow Operational Technology solution.").
3. Add more connected content to the Employee Center for OT.

   You can optionally add content to the Industrial services topic page as needed for your organization. For more information about how to add content in the Employee Center, see [Add menu items to primary navigation](https://www.servicenow.com/docs/access?context=add-menu-items&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).
{#configuring-ot-employee-portal__cf-config-parent-tasks-ol}