OTM Licensing dashboard
Summarize
Summary of OTM Licensing dashboard
The OTM Licensing dashboard, included in the ITOM Licensing application version 4.0, enables ServiceNow customers to monitor and assess their resource consumption against acquired subscriptions for OTM applications. It provides detailed, visual reports on daily usage counts and average subscription unit utilization over a 90-day period, helping organizations track licensing compliance and resource allocation efficiently.
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Key Features
- Dedicated Reports per OTM Application: Visualizes daily raw resource counts and subscription unit usage for each OTM product over a 120-day span.
- Resource Consumption Visualization: Displays counts of configuration items (CIs), including devices and application components, before processing such as deduplication and normalization.
- Subscription Units Tracking: Shows average consumption based on standardized Subscription Unit (SU) ratios, helping to understand license usage trends.
- Version Tracking: Displays the OTM Licensing version used daily to correlate usage spikes with version updates.
- Interactive Data Exploration: Hovering over bars reveals detailed tables with resource types and shares, facilitating granular analysis.
- Role Requirement: Requires ServiceNow AI Platform admin role for access and operation.
Practical Use and Benefits
ServiceNow administrators can use the dashboard to validate resource usage across OTM products, identify instances where subscription limits may have been exceeded, and support compliance reporting. The dashboard’s visual and interactive elements allow quick insights into license consumption patterns, aiding in proactive license management and optimization.
Access Instructions
To access the OTM Licensing dashboard, navigate within ServiceNow to All > OTM License > OTM Licensing Dashboard. The dashboard is available through the ServiceNow Store as part of the ITOM Licensing application version 4.0.
Use the OTM Licensing dashboard to assess resource consumption and status in relation to your acquired subscriptions. The dashboard provides dedicated reports for each OTM application, providing visual representations of daily usage counts and the average utilization of subscription units over a 90-day period. The OTM Licensing dashboard is an integral component of ITOM Licensing application version 4.0, accessible at ServiceNow Store.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Required ServiceNow AI Platform roles
admin
Access the Assessment dashboard
To open the dashboard for OTM, navigate to .
Use cases
| User | Dashboard use |
|---|---|
| admin | Validate the resource usage for different OTM products. Report the cases where the organization exceeded the number of purchased subscription units for specific resources. |
Data visualization
| Title | Source table | Description |
|---|---|---|
| OTM Visibility Usage and OTM Foundation Usage | ITOM Licensing CI Counts [itom_lu_ci_counts] and UsageAnalytics Counts for Tables [usageanalytics_count] | The first area displays the daily raw resource counts, which means all the detected resources before deduplication, normalization, and reconciliation required to sort them into specific CIs. Note: CIs managed by
SG-OT Excel are counted and listed for license consumption with last_scan dates more recent than, equal to, and older than 90 days ago. Hover over the bars to see the table of resource types. Each type is shown with an absolute number of resources and a share it takes among others. The second area displays bars that represent Subscription units counts for different licensable categories for the last 120 days per OT application.The dashboard also displays the brown line that represents the UsageAnalytics counts for table. This count is based on average consumption of subscription units for the last 90 days using SU ratios where one server, three PaaS resources, three containers, or one unresolved monitored object equal 1 SU. Hover over the vertical bar in the Subscription units area for the desired day to open the Available CIs list. The table shows each CI category included in the daily CI count, along with an absolute number of resources and a share it takes among others. The third area shows which version of the OTM Licensing is used on the instance every day. It helps explaining spikes in count every time the new version is installed. |