---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Create a change request from a remediation task

# Create a change request from a remediation task {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an Operational Technology (OT) change request from an OT remediation task. Creating a change request from a remediation task automatically populates the information in your change request record, such as the Site and
the OT Device fields.

## Before you begin

Roles required: sn_ot_change_write or sn_otvr.remediation_owner

## Procedure

1. Navigate to AllIndustrial Workspace.
2. Open the remediation task record that you want to create a change request from.
3. Select the Create OT Change button.  
   Note:  
   If there's no active change model, the following error appears: Error creating Change Request: No active change model available. Please contact your OT Change admin.
4. Select the OT change model that applies to your organization.
5. Select Next.
6. Complete the playbook as needed as your team works on the change request.  
   For more information about the Basic OT Change Model playbook, see [Basic OT Change Model playbook](https://servicenow-prod.fluidtopics.net/jR6t8RH9zTrdjXiziR1etg "Learn about the Basic Operational Technology (OT) Change Model playbook stages that an OT change without approvals must go through until it’s completed."). For more information about the Advanced OT Change Model playbook, see [Advanced OT Change Model playbook](https://servicenow-prod.fluidtopics.net/GLTB3h59md4G~6L~yKNZzQ "Learn about the Advanced Operational Technology (OT) Change Model playbook stages that an OT change with approvals must go through until it’s completed.").  
   The following fields are automatically populated depending on the conditions that you set.
   * The OT Device field is auto-populated only if the Industrial Process Manager application is enabled.
   * If the Industrial Process Manager is installed, then the site assigned to the OT device shows up in the Site field.
   * If the Industrial Process Manager is enabled and there's only one entity that is associated with the OT device, then the Equipment model entity field is automatically populated.  
     Note:  
     If multiple entities are associated with an device, the Equipment model entity field is left empty.
   {#create-change-request-from-remediation-task__ul_fgv_hpx_txb}

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