---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Apply Recommended Actions to your Operational Technology incidents

# Apply Recommended Actions to your Operational Technology incidents {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Apply Recommended Actions to your Operational Technology (OT) incidents to display relevant actions to users based on the context of an OT incident record.

## Before you begin

Role required: sn_ot_incident_write  
Note:  
You can only view the recommended actions for an OT incident when the OT incident is related to a site that you have access to, or the incident isn't in a Closed or Canceled state.

## About this task

You can use the Recommendations panel and AI search when viewing an OT incident record to view and select relevant actions related to your incident.

For more information about Recommended Actions, see [Using the Recommended Actions application](https://www.servicenow.com/docs/access?context=ra-csm-using-recommended-actions&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).

## Procedure

1. Navigate to AllIndustrial Workspace.
2. Open the Industrial Workspace list view.
3. In the OT Incidents list module, select one of the available lists.
4. Open the incident record that you want to review the recommended actions for.
5. Select the Recommended Actions (![Recommended Actions icon]()) icon.
6. In the Recommendations panel, review and select the recommended actions.

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