---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Set up Recommended Actions

# Set up Recommended Actions for Operational Technology Service Management (OTSM) {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up recommended actions to display relevant recommendations in the Industrial Workspace.

## Before you begin

Role required: admin

## Procedure

1. Create a rule in Recommended Actions for OTSM.  
   OTSM enables you to create new rules. For more information, see [Create a rule in Recommended Actions](https://www.servicenow.com/docs/access?context=ra-csm-rules-create&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).
2. Create a recommendation.  
   OTSM enables you to create new recommendations. For more information, see [Create a recommendation in Recommended Actions](https://www.servicenow.com/docs/access?context=ra-csm-recommendations-create&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).
3. Create a resource generator.  
   OTSM enables you to create new resource generators. For more information, see [Create a resource generator in Recommended Actions](https://www.servicenow.com/docs/access?context=ra-csm-resource-generators-create&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).
4. Create Guidance and field recommendations.  
   OTSM enables you to configure or create guidance and field recommendations. For more information, see [Creating guidance and field recommendation in Recommended Actions](https://www.servicenow.com/docs/access?context=ra-csm-config-recommendations&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).
{#set-up-recommended-actions-for-otsm__steps_ihl_1bf_ztb}