---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Configure

# Configuring Recommended Actions for Operational Technology Service Management (OTSM) {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable a user working on the relevant recommendations provided by Recommended Actions for Operational Technology Service Management (OTSM)

Recommended Actions for OTSM is provided as a new feature for the Operational Technology Incident Management application.
* **[Set up Recommended Actions for Operational Technology Service Management (OTSM)](https://servicenow-prod.fluidtopics.net/qOs2BxDdGX9ZfDnQ_~UyAA)**   
  Set up recommended actions to display relevant recommendations in the Industrial Workspace.
* **[Configure AI Search for Operational Technology Service Management](https://servicenow-prod.fluidtopics.net/A9cYXUTGaJfgfoCiJeygow)**   
  Configure AI Search for Recommended Actions for Operational Technology Service Management (OTSM) to enable intelligent query features that help you quickly find the answers you need for OT incidents.