---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Configure

# Configure AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) to contextualize external sources related to an Operational Technology (OT) incident.

## Configuration overview {#configure-ai-enhanced-ra-otsm__cf-config-parent-checklist}

1. [Create a Microsoft SharePoint Online external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-mspo&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

   Create a Microsoft SharePoint Online external content connector to use as the external source.
2. [Configure crawl settings for a Microsoft SharePoint Online external content connector](https://www.servicenow.com/docs/access?context=configure-crawl-settings-spo-ext-cont-connector&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

   Configure the crawl settings to specify the sites you want your Microsoft SharePoint Online external content connector to crawl.
3. [Set up the search source](https://servicenow-prod.fluidtopics.net/48jQUxqlMS1Pu7UOXGztJg "Set up AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) so that you can contextualize external sources related to an Operational Technology (OT) incident.")

   Set the search source in the \[RA-OTSM AI\] Search Profile record to the Microsoft SharePoint Online external content connector you created.
4. [Edit the fields used for search results](https://servicenow-prod.fluidtopics.net/48jQUxqlMS1Pu7UOXGztJg "Set up AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) so that you can contextualize external sources related to an Operational Technology (OT) incident.")

   If needed, add or remove the OT incident record fields leveraged during the search process.
{#configure-ai-enhanced-ra-otsm__cf-config-parent-tasks-ol}
* **[Set up AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM)](https://servicenow-prod.fluidtopics.net/48jQUxqlMS1Pu7UOXGztJg)**   
  Set up AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) so that you can contextualize external sources related to an Operational Technology (OT) incident.