--- sourceDocument: Australia Operational Technology Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology Release : - australia ft:locale : - en-US ft:publication_title : - Australia Operational Technology Management ft:clusterId : - optm bundleId : - optm workflow : - Technology --- # OT Manager Foundation # Operational Technology (OT) Manager Foundation {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Operational Technology (OT) Manager Foundation The Operational Technology (OT) Manager Foundation in ServiceNow streamlines Industrial Workspace processes related to OT device data. This application is part of the Australia release and introduces new AI capabilities via the ServiceNow AI Platform while preparing for deprecation of the previous Now Assist for OT Manager (OTM). Show full answer Show less Access to features, generative AI skills, agentic workflows, and AI agents depends on your ServiceNow license tier, which include Foundation, Advanced, and Prime levels offering progressively advanced AI functionalities. ## AI Capabilities and Licensing * **Foundation:** Basic AI insights. * **Advanced:** AI to enhance productivity across relevant use cases. * **Prime:** Full AI autonomy with the ability to create custom AI assets. These tiers determine the AI functionalities available to you within OT Manager Foundation, enabling you to leverage AI to improve operational efficiency. ## Important Considerations for AI Usage * Some AI features and model providers are restricted or unavailable in certain regions, regulated markets, or data center environments such as FedRAMP, NSC DOD IL5, and Australia IRAP-Protected data centers. * Customers should monitor release notes for updates on AI availability. * AI-generated outputs may not always be accurate or appropriate; human oversight and validation are strongly recommended, especially in high-impact areas like healthcare or security. * Compliance with ServiceNow's AI Acceptable Use Policy is required. ## Data Processing and Privacy Use of this application involves transferring data from your ServiceNow instance to centralized ServiceNow environments, potentially located in different regions or third-party cloud providers such as Microsoft Azure. Data handling follows ServiceNow's internal policies and compliance standards detailed in the CORE Compliance Portal. ServiceNow collects inputs, outputs, and edits from your use of the application to enhance its AI technologies. You have the option to opt out of future data collection at any time. Use the Operational Technology (OT) Manager Foundation to help streamline processes in the Industrial Workspace related to your OT device data. ## Get started {#now-assist-for-otm-landing__section_hht_hgl_5yb} Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## Get started with AI {#now-assist-for-otm-landing__cf-app-landing-get-started} Starting with the Australia release, Now Assist for Operational Technology Manager (OTM) is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-for-otm-landing__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information about AI capabilities in Operational Technology Manager, see [OT Manager Foundation](https://servicenow-prod.fluidtopics.net/avdrqvx6DBmwmfjnh21IBg "The Operational Technology (OT) Manager Foundation plugin uses generative AI to help streamline processes in the Industrial Workspace related to your OT device data. You can search for OT devices with the OT Configuration Management Database (CMDB) search feature and use an agentic workflow to automate the OT device import process."). For information about AI assets that are available on the ServiceNow AI Platform, see the following topics: * [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) {#now-assist-for-otm-landing__ul_osh_bmt_43c} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-otm-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-otm-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-otm-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-for-otm-landing__ul_j3b_4vd_wcc} ## AI limitations {#now-assist-for-otm-landing__section_eyl_r5c_mbc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-otm-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-for-otm-landing__section_fyl_r5c_mbc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-otm-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-otm-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-for-otm-landing__p_jv2_nfg_h1c}