---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Service Graph Connector for ServiceNow Operational Technology (OT) Discovery

# Service Graph Connector for ServiceNow Operational Technology (OT) Discovery {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Service Graph Connector for ServiceNow Operational Technology (OT) Discovery (SGC) imports data from a connected Operational Technology Discovery
OT Discovery environment and leverages the Integration Hub ETL framework.

Use the links in the Related Topics section, to explore and configure the Service Graph Connector for ServiceNow Operational Technology (OT) Discovery.

## Troubleshooting {#sgc-ot-discovery__section_dkx_w53_xhc}

If you have any errors or difficulties while using the Service Graph Connector, [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case)
* **[Explore the Service Graph Connector for ServiceNow Operational Technology (OT) Discovery](https://servicenow-prod.fluidtopics.net/eYA7FIqK2oCvb5jAbAgkyg)**   
  The Service Graph Connector for ServiceNow Operational Technology (OT) Discovery imports data from a connected Operational Technology (OT) Discovery environment and leverages the Integration Hub ETL framework.
* **[Service Graph Connector for ServiceNow Operational Technology (OT) Discovery prerequisites and settings](https://servicenow-prod.fluidtopics.net/wejpTwF7TDAgZPXVRJZJwQ)**   
  During set up of the Discovery Console for OT, review and confirm you have the following settings.
* **[Install the Service Graph Connector for ServiceNow Operational Technology Discovery](https://servicenow-prod.fluidtopics.net/C5CGI__jjQnQ08T4LxzAoQ)**   
  Install the Service Graph Connector for ServiceNow Operational Technology Discovery from the ServiceNow Store.
* **[Service Graph Connector for ServiceNow OT Discovery Guided Setup](https://servicenow-prod.fluidtopics.net/Fpscnw17XDEIP3gL3Pw0IA)**   
  Use the Guided Setup for the Service Graph Connector for ServiceNow OT Discovery to lead you through the installation, connection, configuration, and integration steps for the OT Discovery environment.
* **[Configure the OT Discovery connections \& credentials](https://servicenow-prod.fluidtopics.net/aKLrFmHpy3~GJULv3wel7w)**   
  Configure the Service Graph Connector for ServiceNow Operational Technology (OT) Discovery authentication credentials and configuration used to connect to the ServiceNow OT Discovery devices.
* **[Generate imports and validate the connections](https://servicenow-prod.fluidtopics.net/NY5DyHtPqhkkL5A1hNeF0w)**   
  For each ServiceNow OT Discovery connection, configure the name and run as user for each import job. Each connection will generate a new Scheduled Import Set and Data Source.
* **[Review and configure integration settings](https://servicenow-prod.fluidtopics.net/r83aDQXjzUBwoo1rZLF4zA)**   
  To make the Service Graph Connector for ServiceNow OT Discovery simple to use, set options that let you modify the integration behavior to meet your business needs.
* **[Set up scheduled import jobs](https://servicenow-prod.fluidtopics.net/_91KHzQTlJoFb9j7j3bNcw)**   
  Configure the scheduled import jobs.
* **[Use advanced configurations](https://servicenow-prod.fluidtopics.net/Ke5K6OH7Uq3NnvOUK8nFXA)**   
  Use the advanced configuration for the Service Graph Connector for ServiceNow OT Discovery to set up an asset extension points, a class calculator extension points, and a configuration item (CI) naming strategy extension points.
* **[Review additional Service Graph Connector for ServiceNow Operational Technology (OT) Discovery records](https://servicenow-prod.fluidtopics.net/GOksUwPyORB7HdoyM4t~4A)**   
  After completing the Service Graph Connector for ServiceNow Operational Technology (OT) Discovery Guided Setup, review the unknown devices and log records.
* **[Support and troubleshooting](https://servicenow-prod.fluidtopics.net/LvIdtBg_EOJyvpIfXatXKg)**   
  Common troubleshooting options when you set up the integration for the Service Graph Connector for ServiceNow OT Discovery.
* **[SGC Central](https://servicenow-prod.fluidtopics.net/JQwYLagjYV_0CER8YbJV2w)**   
  Use SGC Central to set up your Service Graph Connector for ServiceNow OT Discovery, then import data from your OT Discovery environment into your ServiceNow instance.