---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Using Operational Technology Change Management to optimize your production process

# Using Operational Technology Change Management to optimize your production process {#ariaid-title1}

Release version: Australia  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Using Operational Technology Change Management to optimize your production process

The Operational Technology (OT) Change Management application allows your teams to collaboratively manage changes specifically related to OT devices and industrial equipment configurations.
This includes production optimizations, equipment alterations, and vulnerability fixes.
By using this application, OT change requests can be managed separately from Information Technology (IT) change requests, segmented by network type and site location.
This separation ensures clear governance and tailored workflows for OT environments distinct from IT.
Show full answer Show less  

## Key Features

* **OT Change Requests:** Initiated when OT devices experience disruptions or require updates such as vulnerability remediation or equipment repair.
* **Network Type Assignment:** Change requests are tagged as IT, OT, or None to distinguish their scope. OT change requests created from the Industrial Workspace automatically receive the OT network type.
* **Distinct Change Models:** Supports both Basic and Advanced OT Change Management models, each with defined state transitions to manage the lifecycle of OT changes effectively.
* **State Transitions in Basic OT Change Model:** Includes New, Plan, Implementation, Closed, and Canceled states to guide the change process.
* **State Transitions in Advanced OT Change Model:** Adds an Approve state for review and a Post-Implementation Review with checks on electrical, network, quality, and safety aspects before closure.

## Practical Application for ServiceNow Customers

Using this application enables you to:

* Manage OT infrastructure changes with tailored workflows that separate OT risks and requirements from IT changes.
* Assign and track OT change requests by network type and site, improving visibility and control over production-related changes.
* Follow structured change models that incorporate planning, approval, implementation, and review phases aligned with OT operational needs.
* Ensure comprehensive risk assessments and safety checks are integrated into your OT change processes, reducing downtime and enhancing production reliability.

Overall, the Operational Technology Change Management application empowers your organization to optimize production processes by efficiently and safely managing changes to critical OT equipment.  
The Operational Technology Change Management application enables your team members to work collaboratively on changes to Operational Technology (OT) devices or industrial equipment configurations. These changes include any optimizations, alterations in the production process, or vulnerability fixes.

## Operational Technology Change Management overview {#operational-technology-change-request__section_q2z_htm_sxb}

By using the Operational Technology Change Management application, you can manage your OT change requests separately from your Information Technology (IT) change requests. You can separate OT change requests from IT change
requests by the network type and you can manage OT change requests per site.  
The following examples show how to apply Operational Technology Change Management to your organization:

* An OT remediation owner, who's responsible for fixing vulnerabilities on OT devices, wants to initiate a change to fix a group of vulnerabilities.
* An OT technician, who's responsible for OT configurations and plant engineering activities, wants to execute a change to fix a malfunctioned robotic arm on the industrial floor.
* A plant head, who's responsible for overall production activity, wants to review and approve a change requested by the engineering team.
{#operational-technology-change-request__ul_kb1_wx3_yxb}

## OT change requests {#operational-technology-change-request__section_a2q_3x3_yxb}

OT change requests occur when there's a disruption in service from an OT device on an OT network. In some cases, the OT device may not be known when the change request is created. When you create an OT change request from the Industrial
Workspace, the change request is automatically assigned a Network Type of OT. This attribute is used to distinguish an OT change request from an IT change request. This field isn't
displayed by default. For more information about OT devices, see [OT device related items and related lists](https://servicenow-prod.fluidtopics.net/rlLv8K4xL7i1rBx~agv_yw "The All OT Devices, All OT Devices by IP Address, and All OT Devices by CI menu options contain several related items and lists.").

For more information about how to create an OT change request, see [Create a change request](https://servicenow-prod.fluidtopics.net/bHj4Y~jEYFnXc2IE_xhRXw "Create an Operational Technology (OT) change request to report a change in your site.").

## Separating an IT and OT change {#operational-technology-change-request__section_ogs_bz3_yxb}

When the Operational Technology Change Management application is installed on your instance, you can choose a Network Type of IT, OT, or None. New change
requests are assigned a Network Type of None by default.

## Operational Technology Change Management model state transitions {#operational-technology-change-request__section_ksy_scj_yxb}

The following tables list the Operational Technology Change Management model state transitions for both the Basic OT Change Model and the Advanced OT Change Model. For more information about the OT Change Models, see [Select a change model to fulfill change requests](https://servicenow-prod.fluidtopics.net/fuMbwiCUvmX1iqatsJoh4A "Select an Operational Technology (OT) change model to begin fulfilling your change requests depending on the needs of your organization.").{#operational-technology-change-request__table_ifw_jdj_yxb__entry__2}

| State | Description |
|-|-|
| New | An OT change request is initiated. |
| Plan | The OT change request is analyzed with the following criteria: * Justification * Implementation plan * Risk and impact analysis * Backout plan * Test plan * Schedule the change {#operational-technology-change-request__ul_gyc_z2j_yxb} |
| Implementation | The change is performed on the targeted OT device. |
| Closed | The change record is closed after the change is completed. |
| Canceled | The change record is canceled and the change isn't applied to the OT device. |
[Table 1. States for the Basic OT Change Model]

{#operational-technology-change-request__table_ifw_jdj_yxb}{#operational-technology-change-request__table_bt4_kdj_yxb__entry__2}

| State | Description |
|-|-|
| New | An OT change request is initiated. |
| Plan | The OT change request is analyzed with the following criteria: * Justification * Implementation plan * Risk and impact analysis * Backout plan * Test plan * Schedule the change {#operational-technology-change-request__ul_y4k_ffj_yxb} |
| Approve | The reviewers approve or deny the OT change request. |
| Implementation | The change is performed on the targeted OT device. |
| Post-Implementation Review | Add additional OT change tasks if needed and perform the following checks: * Electrical check * Network check * Quality check * Safety check {#operational-technology-change-request__ul_ubg_mfj_yxb} |
| Closed | The change record is closed after the change is completed. |
| Canceled | The change record is canceled and the change isn't applied to the OT device. |
[Table 2. States for the Advanced OT Change Model]

{#operational-technology-change-request__table_bt4_kdj_yxb}