---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# AI Enhanced Recommended Actions for OTSM

# AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) feature accesses external sources related to an Operational Technology (OT) incident, and contextualizes how the document is relevant to the incident.

## Get started {#ai-enhanced-ra-otsm-landing__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn how you can use the AI Enhanced Recommended Actions for OTSM feature](https://servicenow-prod.fluidtopics.net/i7GnZXaJ6wjqYX0m6n80aA "The AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) feature accesses external sources related to an Operational Technology (OT) incident, and contextualizes how the document is relevant to the incident.") | [ConfigureSet up the AI Enhanced Recommended Actions for OTSM feature so it's available in the Industrial Workspace](https://servicenow-prod.fluidtopics.net/~rNw_1fTE25ffEtRONPJ5w "Configure AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM) to contextualize external sources related to an Operational Technology (OT) incident.") | [UseUse AI Enhanced Recommended Actions for OTSM in the Industrial Workspace](https://servicenow-prod.fluidtopics.net/RsVGi1cGHunbv2UQGEWxiA "With the AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM), contextualize an external document to get an explanation of why the document is relevant to an Operational Technology (OT) incident.") |
|   |   |   |
[ ]

{#ai-enhanced-ra-otsm-landing__table_ucw_zmf_f3c}