Search for a record in the Industrial Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Search for a record in the Industrial Workspace related to Operational Technology (OT) data, or Configuration Management Database (CMDB) data.

    Before you begin

    • This search experience applies only to instances with AI Search as its search engine. Instances with Zing as its search engine have a different search experience.
    • Role required: cmdb_ot_viewer

    About this task

    The Industrial Workspace search is configured to show Natural Language Query (NLQ) Genius Results for each search. For more information about how NLQ Genius Results are used in the Industrial Workspace, see NLQ Genius Results used in the Industrial Workspace. For more information about NLQ Genius Results, see NLQ Genius Results.

    Using the search bar in the Industrial Workspace, you can search and find results for the following records.
    • IT Incident
    • OT Incident and Incident Task
      Note:
      OT Incident and Incident Task records are only available if you have Operational Technology Incident Management installed.
    • OT Change and Change Task
      Note:
      OT Change and Change Task records are only available if you have Operational Technology Change Management installed.
    • Catalog Task
    • Knowledge
    • User

    Procedure

    1. Navigate to All > Industrial Workspace.
    2. In the Search bar, use key words or the record number to search for a record.
    3. In the search results, select the record you want to view.
      If you select a tab and don't have access to the returned records, you will see a No Results message.
    4. If you're not in the Industrial Workspace but want to search for records in the Industrial Workspace, perform the following actions.
      1. In the Search bar, select the Choose search context (Choose search context icon available in the Search bar.) icon.
      2. From the menu, select Industrial Workspace.

        The Choose search context example options available to select, including Global, Service Operational Workspace, and Industrial Workspace.