Now Assist Readiness Evaluation

  • Release version: Xanadu
  • Updated September 15, 2025
  • 3 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist Readiness Evaluation

    The Now Assist Readiness Evaluation app is designed to help ServiceNow customers prepare for implementing agentic AI capabilities within IT Service Management (ITSM), Customer Service Management (CSM), and five specific Now Assist products. The app guides users through exploring its features, configuring scheduled jobs via a guided setup, and utilizing dashboards and assessments to evaluate readiness for deploying Now Assist AI solutions.

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    Key Features

    • Guided Setup: Simplifies configuration and scheduling of readiness evaluation tasks.
    • Dashboards and Assessments: Provide insights and evaluation metrics to assess organizational preparedness for agentic AI implementation.
    • Support for Multiple Use Cases: Helps prepare for agentic AI in ITSM, CSM, Now Assist across five products, or combined deployments.

    Important Considerations

    • Availability Constraints: Some AI models and Now Assist features are restricted in certain regions, regulated markets, and specialized data centers such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected environments.
    • Model Provider Access: Not all AI model providers are accessible to customers with in-country SKUs; customers should monitor updates for changes in availability.
    • AI Limitations: The app’s AI and machine learning predictions may not always be accurate or appropriate. Customers must test and validate outputs thoroughly, maintain human oversight, and avoid sole reliance on AI outputs for critical decision-making, especially in sensitive domains like healthcare, finance, legal, and security.
    • Data Processing and Privacy: The app transfers data from customer instances to centralized ServiceNow environments that may be in different regions or third-party clouds (e.g., Microsoft Azure). Data handling complies with ServiceNow’s internal policies and compliance standards.
    • Data Collection and Opt-Out: ServiceNow collects usage data from the app to enhance AI technologies. Customers can opt out of data collection at any time via the provided opt-out mechanisms.

    Practical Implications for ServiceNow Customers

    By using the Now Assist Readiness Evaluation app, customers can systematically assess their environment’s preparedness for deploying agentic AI capabilities, helping ensure smoother implementation and adoption of Now Assist features. Awareness of regional restrictions and AI limitations allows customers to plan deployments responsibly and comply with applicable regulations. The app’s data policies emphasize transparency and customer control over data usage, aligning with enterprise governance requirements.

    The Now Assist Readiness Evaluation app helps prepare your organization for implementing agentic AI for ITSM and CSM, Now Assist for five products, or both.

    Choose one of these tiles to get started.

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.