---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Set up document classification use cases

# Set up document classification use cases {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A document classification use case is a set of categories used to classify your documents and their individual pages. It's made up of the use case record and its related fields (classes), and all related machine learning (ML)
models.

## Overview of document classification use cases {#set-up-document-classification-use-cases__section_fx1_gwh_4xb}

In a document classification use case, you define the classes or categories that you want the AI to detect and apply to a document. Do this by specifying the type of document to process, the classes to apply, and the location where
document processing results are stored.

For example, if you want to process identification documents, you may want an "Identity Documents" use case. Then, add classes for passports, driver's licenses, military IDs, and so on, to label which type of documents are being
processed.

After you've defined a document classification use case, agents can begin processing documents for it in document tasks.

## Workflow {#set-up-document-classification-use-cases__section_fkk_jwh_4xb}

Set up a document classification use case in the following steps.

1. [Create a use case](https://servicenow-prod.fluidtopics.net/reZoukJltbEGTivP7Uy6~g "Create a use case record to begin defining the classes or categories that you want to apply to a type of document or pages within the document.").

   Define the name and properties for the use case.
2. [Create document classes using fields](https://servicenow-prod.fluidtopics.net/Im9KluSveozwy1O0At2Vwg "Create fields as part of your document classification use case. Document Intelligence uses fields to define the classes or categories to apply to documents.").

   Define the classes or categories that the AI will learn to detect and apply to documents.
3. [Train the use case](https://servicenow-prod.fluidtopics.net/YPHQ1y~kuP0gCHKKBXH7Yg "Train the document classification use case with user input from completed document tasks to improve Document Intelligence recommendations over time.").

   Initiate a training job to provide user inputs from completed document tasks to the AI for continuous improvement.

{#set-up-document-classification-use-cases__ol_wb4_pwh_4xb}

As agents work on document tasks to classify documents and their individual pages, the AI learns from the feedback and continues to improve.