---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Activate the NLU Workbench

# Activate the NLU Workbench {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 10, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Activate the following plugins to activate the NLU Workbench.

## Before you begin

Role required: admin

## About this task

Activate the following plugins if they aren't already active in your instance.  
{#activate-nlu-workbench__table_xln_51m_2nb__entry__2}

| Plugin | Description |
|-|-|
| NLU Workbench - Core com.glide.nlu | Installs the required tables for persisting NLU models that are created using the NLU Workbench. |
| NLU Workbench com.snc.nlu_studio | Enables the creation of Natural Language Understanding (NLU) models. These models can understand the intent (action) and entities (details about the action) for a given user utterance. Any ServiceNow application can invoke an NLU model. Requires the NLU Workbench - Core plugin and the NLU Common Model plugin. |
| Predictive Intelligence com.glide.platform_ml | Enables the NLU Service APIs used for model creation and inference. Enables the creation of machine learning solutions that are trained on data in your instance. Provides frameworks for classification, similarity, and clustering. A trained solution can be invoked by any application by using a prediction API. |
| NLU Common Model com.glide.nlu.model | Packages all language NLU common models. Also includes commonly used pattern entities that can be imported and used in any NLU model in the NLU Workbench. Commonly used patterns like email, phone, and ServiceNow specific pattern entities such as INT, RITM are made available. Requires the NLU Workbench - Core plugin. |
| NLU Active Learning-Properties com.glide.nlu.active_learning_properties | Enables the nlu_admin to configure the system properties for the Expert Feedback Loop application. If you don't use the Expert Feedback Loop application, this plugin is not used and can safely be ignored. For more information about the system properties for the Expert Feedback Loop, see the [NLU Expert Feedback Loop](https://servicenow-prod.fluidtopics.net/Xn8t9u19BXR~zrFOYqrPlA "Provide feedback on Virtual Agent chat log utterances to help the system continuously learn and to better predict user input.") documentation. |
[ ]

{#activate-nlu-workbench__table_xln_51m_2nb}

The following two plugins are for apps associated with a for-fee subscription and are
available on the ServiceNow Store. Installing these apps adds additional
features to the NLU Workbench. Contact your account manager if you are interested in
these apps.  
{#activate-nlu-workbench__table_k5b_jsk_ktb__entry__2}

| Plugin | Description |
|-|-|
| [Intent Discovery](https://servicenow-prod.fluidtopics.net/Q4sfQJLnDaoD2~oc9HfF3w "Use the Intent Discovery application to help identify opportunities for incident deflection. For example, you can use it to identify which Virtual Agent conversations to activate next.") sn_nlu_discovery | Delivers the Intent Discovery feature, which identifies user intents by analyzing incident/case data. Use this application to help identify which intents to model and build for Virtual Agent conversations to attain maximum deflection. For more information, see [Install Intent Discovery](https://servicenow-prod.fluidtopics.net/FVfccYqAprYqhBbETZQjKA "You can install the Intent Discovery application (sn_nlu_discovery) if you have the admin role."). |
| [NLU Workbench - Advanced Features](https://servicenow-prod.fluidtopics.net/GnjrB5k3CBtedIVP3Yli~Q "NLU Workbench - Advanced Features expands the functionality of NLU Workbench to help you manage and improve your models.") sn_nlu_workbench | Delivers the Model Performance, Multi-model Batch Testing, Cross-model Conflict Review, and Expert Feedback Loop features. For more information, see [Install NLU Workbench - Advanced Features](https://servicenow-prod.fluidtopics.net/00W_IkegTREyjMfI15wftA "You can install the NLU Workbench - Advanced Features application (com.snc.nlu.workbench.advanced) if you have the admin role."). |
[ ]

{#activate-nlu-workbench__table_k5b_jsk_ktb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-nlu-workbench__find-plugins-cmd}
2. Find the following plugins using the filter criteria and search bar: NLU Workbench - Core (com.glide.nlu), NLU Workbench (com.snc.nlu_studio), Predictive Intelligence (com.glide.platform_ml), and NLU Common Model (com.glide.nlu.model).  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-nlu-workbench__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).
{#activate-nlu-workbench__steps_t31_prl_2nb}

*[\>]: and then